Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Yakeisha Dates

Birmingham,AL

Summary

Productive call center representative with several years of experience building rapport with clients and providing quality support. Gifted in answering large volume of customer calls and resolving customer complaints. Recognized for consistently earning top customer satisfaction ratings.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Call Center Representative

Xpanion
Remote , AL
05.2021 - 11.2024
  • Answered incoming calls from customers and provided assistance with their government assistance, such as food stamps, Medicaid, and etc.
  • Processed orders, forms, applications, and requests accurately and efficiently.
  • Maintained records of customer interactions, transactions, comments, and complaints.
  • Monitored call queues in order to prioritize incoming calls by urgency or importance level.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Answered over 300 inbound calls per shift.
  • Used multiple software and CRM applications per shift. While assisting customers with their issues.

Licensed Life Insurance Agent

Liberty National Life Insurance Company
Alexander City, AL
05.2017 - 05.2021
  • Developed and implemented sales strategies to increase customer base for life insurance products.
  • Conducted market research to identify potential customers and develop marketing plans accordingly.
  • Analyzed client needs, recommended appropriate life insurance policies, and provided product information to clients.
  • Established relationships with new clients by conducting in-person meetings and phone calls.
  • Processed applications including collecting relevant documents from applicants, completing forms, and submitting them to the insurance company for approval.
  • Made over 300-500 outbound calls per shift.
  • Upsold products to policyholders and potential new clients.
  • Achieved sales targets through effective client presentations and follow-up.

Deaf and Hard of Hearing Teacher

Alabama Institute for the Deaf and Blind
Talladega, Alabama
09.2015 - 05.2017
  • Provided instruction to Deaf and Hard of Hearing students, including those with cochlear implants, hearing aids and other assistive devices.
  • Collaborated with parents, administrators, speech-language pathologists, audiologists and other professionals to develop appropriate educational plans for Deaf and Hard of Hearing students.
  • Monitored the academic progress of all assigned Deaf and Hard of Hearing students through regular assessment activities.
  • Maintained accurate records regarding student performance, attendance, IEPs, assessments and other relevant data.
  • Created lesson plans that incorporated a variety of instructional strategies appropriate for both the content area being taught as well as the needs of specific learners with hearing impairments.
  • Monitored over 30 students in a classroom setting.

Education

High School Diploma -

BB Comer High School
Sylacauga, AL
05-2002

Skills

  • Account updating
  • Complaint resolution
  • Call logging
  • Sales closing
  • Resolving issues
  • Logging call information
  • Inbound and outbound phone calls
  • CRM system expert
  • Script adherence
  • Building rapport
  • Call controlling
  • Sales expertise
  • Cold-calling
  • Closing sales
  • Insurance terminology
  • Insurance sales
  • Marketing
  • Microsoft Office Expert
  • Teaching strategies
  • Lesson planning expertise
  • First-aid and CPR
  • IEP development
  • Non-verbal communication
  • Remote/Work From Experience
  • Excellent customer service

Certification

  • Life Insurance License

Timeline

Call Center Representative

Xpanion
05.2021 - 11.2024

Licensed Life Insurance Agent

Liberty National Life Insurance Company
05.2017 - 05.2021

Deaf and Hard of Hearing Teacher

Alabama Institute for the Deaf and Blind
09.2015 - 05.2017

High School Diploma -

BB Comer High School

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Yakeisha Dates