Delia Gonzales

• Acquired music, video and other materials for use in planned programs. (ATI )
• Analyzed data from surveys, focus groups, interviews to inform decision making. (Advisory, faculty )
• Answered various calls to assist with student, faculty, staff questions and concerns. (son)
• Approached student, faculty and staff engaged in conversation through use of effective interpersonal and people skills.
• Arranged fundraisers to source necessary funds for station operations. ( TSNA)
• Assisted with student, faculty, adjunct, BON, Accreditation agencies) requests and answered questions to improve satisfaction.
• Collaborated with external partners to leverage resources for the program's success. (hospitals, ati, and hurst reviews)
• Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.(Coship, hospitals)
• Collaborated with others to discuss new opportunities. (faculty, administration)
• Collected key program data and analysis to support continuous improvement. (ati,BON, Inservices, meetings)
• Compiled reports on program outcomes for internal and external stakeholders. (BON, NCLEX, Accreditation agency)
• Completed day-to-day duties accurately and efficiently. (Faculty, staff,students)
• Conducted needs assessments and developed program objectives. (SON,)
• Coordinated with program managers and other stakeholders to create detailed implementation plans, and risk mitigation protocols.(hospitals, advisory)
• Created and implemented new programming ideas to keep station relevant and growing. (ATI, Hurst)
• Developed strategies to increase public awareness of the organization's services. ( Nursing Media, nursing notes news letter)
• Developed strategic plans to ensure successful program operations. (ati,BON, Inservices, meetings Hurst, ATI)
• Devised evaluation strategies to monitor performance and determine need for improvements. (ati/ unit exams)
• Directed staff training on technical aspects of programming activities. (orientation mentors, adjuncts)
• Displayed strong telephone etiquette, effectively handling difficult calls. (SON)
• Ensured compliance with organizational standards and applicable laws and regulations.(BON, NCLEX, Accreditation agency)
• Established relationships with key stakeholders to build trust in the organization's mission. (BON, NCLEX, Accreditation agency,Community)
• Established strategy for program using evaluation outcomes and research to set goals and direction. (BON, NCLEX, Accreditation agency)
• Exceeded student, faculty, staff) satisfaction by finding creative solutions to problems.
• Facilitated collaboration between news and programming departments to accomplish broadcasting objectives. (nursing media, newletter-nurses notes)
• Facilitated staff meetings and educational work sessions to strengthen staff competencies. ( every 2 weeks)
• Fostered community connections and networks, driving collaborations with local organizations and businesses. (scrubs duds)
• Hired and developed staff members to collaboratively achieve program goals. ( managerial head nurse, interim chair)
• Identified needs of customers promptly and efficiently.
• Implemented quality assurance protocols to ensure high-quality service delivery. (ati)
• Initiated and set goals for programs according to strategic objectives of organization. (BON, NCLEX, Accreditation agency)
• .Leveraged [Software] skills to input and compile data gathered from various sources. (watermark)
• Logged program activities and maintained official station records for internal use and government review. (BON, NCLEX, Accreditation agency)
• Maintained audio-visual equipment in top condition to produce quality media for broadcast.( nursing media)
• Maintained communication with students throughout their involvement in the program. (son)
• Maintained open communication with team members and stakeholders, resulting in successful project outcomes.(faculty, staff)
• Maintained schedule of class assignments to meet deadlines. (research, ati )
• Managed program operations and provided strategic leadership for workers.
• Modified existing software systems to enhance performance and add new features. (watermark)
• Monitored program operations for compliance with policies and procedures, applicable standards and relevant contractual policy.(son/clinicals)
• Organized and facilitated team meetings, workshops, and events. (meetings x2 month)
• Oversaw administrative support staff to facilitate day-to-day program activities. Managerial, interim chair)
• Planned and completed group projects, working smoothly with others. (coship, pinning,commencement)
• Prioritized and organized tasks to efficiently accomplish service goals. (son/research)
• Promoted high student, faculty,staff) satisfaction by resolving problems with knowledgeable and friendly service.
• Provided excellent service and attention to student. faculty, staff) when face-to-face or through phone conversations.
• Provided leadership in developing innovative approaches to meet program goals. (menorship, orientation)
• Recruited, hired, trained, supervised, coached, evaluated, and disciplined personnel. (managerial, interim chair)
• Researched funding opportunities to support program initiatives. ( utpb)
• Reviewed existing programs and identified areas of improvement or expansion.( hurst, exams and ATI Reviews)
• Spearheaded program planning and staff development to promote growth. ( leadership son,clinicals, community)
• Supervised program and project managers to provide feedback and resolve complex problems. (remediation, skills, simulation)
• Wrote proposals and reports for general and specific program

( research, grants )