Delia Haynes
Pocono Summit
Summary
Detail-oriented retail expert skilled in visual merchandising and customer education. Known for exceptional customer service and team leadership, consistently enhancing guest experiences and driving sales performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Coffee Shop Supervisor
Kalahari Resorts Poconos
Pocono Manor
09.2024 - 01.2026
- Trained and supervised baristas on coffee preparation and customer service.
- Provided leadership by setting a positive example for staff members in terms of attitude, attendance, punctuality, appearance, work ethic and job knowledge.
- Managed daily coffee shop operations and ensured smooth workflow.
- Handled inventory management, including ordering supplies and tracking stock levels.
- Provided exceptional customer service to enhance guest experiences at Kalahari Resorts.
Candy Shop/Retail Sales Associate
Kalahari Resorts Poconos
Pocono Manor
07.2020 - 09.2024
- Assisted customers with product selection and inquiries.
- Processed sales transactions using point-of-sale systems.
- Maintained organized merchandise displays throughout the store.
- Provided exceptional customer service to enhance guest experiences.
- Educated customers about product features and benefits.
- Assisted customers with finding the right product for their needs.
Medical Assistant
LVPG Family And Internal Medicine
Tobyhanna
09.2025 - Current
- Assisted physicians with patient examinations and medical procedures.
- Managed patient scheduling and maintained an organized appointment calendar.
- Conducted preliminary patient assessments and recorded vital signs accurately.
Education
High School Diploma -
Pocono Mountain East High School
Swiftwater, PA06-2021
Diploma - Medical Assisting
Lincoln Technical Institute
Allentown, PA12-2025
Skills
- Point-of-sale systems
- Cash handling
- Sales processing
- Inventory management
- Visual merchandising
- Customer relationship management
- Customer education
Certification
- CPR
- RMA
Timeline
Medical Assistant
LVPG Family And Internal Medicine
09.2025 - Current
Coffee Shop Supervisor
Kalahari Resorts Poconos
09.2024 - 01.2026
Candy Shop/Retail Sales Associate
Kalahari Resorts Poconos
07.2020 - 09.2024
High School Diploma -
Pocono Mountain East High School
Diploma - Medical Assisting
Lincoln Technical Institute