Erin Monkiewicz
Kodiak,AK
Summary
Results-driven coffee shop supervisor with expertise in staff training, inventory management, and social media marketing. Demonstrated ability to enhance customer service and drive sales through effective event promotion.
Overview
4
4
years of professional experience
3
3
Certifications
Work History
Coffee shop supervisor
Emerald Isle/ Steam Dot
Kodiak, Alaska
05.2025 - Current
- Trained and supervised staff in customer service and product knowledge.
- Maintained inventory levels and ordered supplies as needed.
- Promoted special events and seasonal offerings through social media.
- Managed daily operations of coffee shop, including scheduling staff and creating ways to be more cost effective.
Car Rental Agent
Avis
Kodiak, Alaska
05.2023 - 02.2025
- Greeted customers, answered their questions and provided information about car rental services.
- Explained the terms of rental agreements to customers.
- Conducted vehicle inspections and ensured maintenance was 100% before rentals.
- Upsold additional services such as insurance coverage or fuel plans.
Financial Services Representative
Alaska USA FCU
Kodiak, AK
10.2021 - 09.2022
- Educated clients on financial products and services available.
- Facilitated member onboarding processes for new accounts seamlessly.
- Fostered relationships with new and existing customers through excellent customer service skills.
Education
High School Diploma -
Kodiak High School
Kodiak, AK05-2019
Skills
- Staff training
- Inventory management
- Customer service
- Cost control
- Social media marketing
- Sales strategies
Certification
Food Handlers card 2025
Websites
Refrences
- Madea 760-397-7435 (Chartroom Lounge Restaurant)
- Richard 907-519-4444 (Manager at Aurora Stores)
- Deanna 907-654-7248 (Salvation Army)
Timeline
Coffee shop supervisor
Emerald Isle/ Steam Dot
05.2025 - Current
Car Rental Agent
Avis
05.2023 - 02.2025
Financial Services Representative
Alaska USA FCU
10.2021 - 09.2022
High School Diploma -
Kodiak High School