Kevin Gulley
Los Angeles,CA
Summary
Dynamic leader with proven expertise in hospitality and customer experience management, notably at Compass Group. Spearheaded a 35% sales growth through innovative menu updates and implemented waste reduction programs, showcasing strong marketing and operational skills. Excelled in supervising diverse teams, enhancing customer satisfaction, and driving efficiency in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Coffee Shop Supervisor
Compass Group
02.2024 - Current
- Oversees daily coffee shop operations according to company policies
- Introduced new menu items based on market trends and customer feedback, driving coffee shop and cafe sales growth increase bt 35%.
- Responsible for financial tracking, inventory, ordering and sales report for cafe and coffee shop.
- Records, track, and process all Sysco and Vesta invoices assigned to coffee shop and cafe.
- Implemented new waste and recycle program to cut down waste by 25%.
- Serve on average 450 customers every shift .
Lounge Supervisor
Legends Food and Beverage
04.2023 - Current
- Enhanced customer satisfaction by providing exceptional service and promptly addressing concerns.
- Supervise 8 bartenders, 8 busser, and 10 attendant every shift.
- Train, educate and enforce responsible service of alcoholic beverages and evaluate product.
- Conduct physical audit of inventory and product.
Lounge Attendant
Compass Group
04.2022 - 04.2024
- Greet VIP Guest and provide them with assistance with seating .
- Maintain kitchen and lounge buffet's assuring they meet health standards.
- Work with chefs to support buffet is fully restocked for heavy flow of 10000+ Passengers.
- Clean and buss lounge and out outdoor terrace area.
Education
Bachelor of Science - Psychology
Cal State University Los Angeles
Los Angeles, CA06-2026
Skills
- Hospitality management
- Customer experience management
- Scheduling and time management
- Sales tracking
- Coffee shop operations
- Marketing
- Cafe inventory
- Teamwork
Timeline
Coffee Shop Supervisor
Compass Group
02.2024 - Current
Lounge Supervisor
Legends Food and Beverage
04.2023 - Current
Lounge Attendant
Compass Group
04.2022 - 04.2024
Bachelor of Science - Psychology
Cal State University Los Angeles
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