Delia Ortiz
Amarillo
Summary
Client-focused Cosmetologist with expertise in order processing and a strong track record in enhancing customer satisfaction. Skilled in effective communication and problem-solving, facilitating lasting client relationships. Organized in managing multiple priorities and dedicated to supporting team objectives. Committed to delivering tailored solutions that address client needs and foster a positive work environment.
Overview
28
28
years of professional experience
Work History
Order Entry Clerk
Suncoast/Reladyne
Amarillo
08.2025 - Current
- Entered customer orders accurately into the order management system.
- Received and entered orders into computer system accurately.
- Documented and processed transactions in company database to ensure accuracy and integrity.
- Resolved customer account inquiries by providing clear and timely information.
- Responded to emails and phone calls from customers regarding order inquiries.
- Answered customers' questions about products, prices, and availability.
- Operated handheld scanners and computer terminals to document updates.
Hairdresser
Touch Of Class Salon & Spa
06.2021 - Current
- Maintained cleanliness and sanitation of work areas, tools, and equipment to ensure a safe environment for clients and staff.
- Managed reception desk operations, including phone calls, appointment scheduling, and payment processing to enhance client experience.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Provided clients with information on hair care products and maintenance techniques suited to their specific needs.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Documented customer preferences and service details to personalize future visits and improve client satisfaction.
- Answer phone calls daily to assess customer needs, schedule appointments, and give advice about hairstyle and color options.
CSR
RelaDyne Mid-Town Petroleum/ Western Marketing
Amarillo
10.2023 - 08.2025
- Managed customer inquiries and provided accurate product information.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints and coordinated solutions effectively.
- Resolved customer complaints promptly and efficiently.
- Resolved customer issues with knowledgeable and friendly service to enhance overall satisfaction.
- Fostered positive client relationships through effective communication and personalized service.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Processed orders and ensured timely delivery of services.
- Collaborated with sales teams to address customer needs promptly.
- Maintained detailed records of customer interactions and transactions to support service continuity.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided exceptional customer service to ensure customer satisfaction.
- Took special orders in person and over telephone, generating additional revenue every month.
Title Clerk
Cash For Titles
05.1998 - 05.2021
- Received and processed paperwork for titles, new loans, and renewals.
- Entered title and vehicle information into database.
- Resolved title issues through effective communication with customers, ensuring clarity and satisfaction.
- Handled cash and credit card payments accurately.
- Developed strong relationships with customers through high levels of customer service.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Maintained strict confidentiality of bank records and client information.
- Examined loan applications to determine approvals and denials, maintaining compliance and accuracy.
- Processed loan applications and monitored progress from start to finish.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Developed systems to efficiently track loan documents and enhance accuracy.
- Performed data entry and other administrative tasks to keep records and files organized and accurate.
- Assisted customers with completing loan applications and other paperwork.
Education
High School Diploma -
Clayton High School
Clayton, NM05-1994
Some College (No Degree) - Adult And Continuing Education
Amarillo College
Amarillo, TXSkills
- Data entry
- Order entry
- Order processing
- Transaction documentation
- Administrative assistance
- Customer management
- Reliability
- Teamwork
- Communication skills
- Strong leader
- Cosmetology
- Licensed cosmetologist
- Highlights and lowlights
- Waxing service provider
Languages
- English
- Spanish
Timeline
Order Entry Clerk
Suncoast/Reladyne
08.2025 - Current
CSR
RelaDyne Mid-Town Petroleum/ Western Marketing
10.2023 - 08.2025
Hairdresser
Touch Of Class Salon & Spa
06.2021 - Current
Title Clerk
Cash For Titles
05.1998 - 05.2021
High School Diploma -
Clayton High School
Some College (No Degree) - Adult And Continuing Education
Amarillo College