Delia Perez

06/12/2023 - Present

Children Social Worker,

Los Angeles County, Department of Children and Family Services ,Compton - Carson Regional Office, 1 Civic Plaza Dr. Carson, CA 90745.

10/15/2010 - 06/12/2023

Health Information Management, Medical Record Department,

• Streamlined release-of-information processes for patients while safeguarding their privacy rights according to federal guidelines.
• Enhanced efficiency in records management by streamlining processes, resulting in reduced retrieval times and increased accessibility for healthcare providers.

Department of Health Services, Martin Luther King, Jr. Outpatient Center, 1670 E. 120th St. Los Angeles, CA 90059.

11/15/2024 - 10/15/2010

Senior Clerk,

Los Angeles County, Department of Public Social Services,

5445 E. Whittier Blvd. Los Angeles, CA 90059, and 17600 Santa Fe Ave, Compton, CA 90221.

• Worked flexible schedule and extra shifts to meet business needs.
• Welcomed customers and helped determine their needs.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Learned duties for various positions and provided backup at key times.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Worked flexible hours across night, weekend, and holiday shifts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Participated in ongoing training sessions aimed at enhancing product knowledge and refining customer service skills.
• Implemented an efficient system for tracking release of information requests, reducing response times.