Delia Rupert
East Amherst,NY
Summary
Dynamic customer service professional with extensive experience at GEICO, excelling in billing inquiries and complaint resolution. Proven ability in cash handling and bookkeeping, complemented by strong active listening skills. Recognized for enhancing guest experiences and maintaining compliance in fast-paced environments, ensuring customer satisfaction and operational efficiency.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Customer Service Representative
GEICO, Government Employees Insurance
Getzville, New York
09.2025 - Current
- Assisted customers with billing inquiries and service-related issues.
- Guided customers through device setup and troubleshooting processes.
- Resolved customer complaints with empathy and effective communication skills.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Player Services Cashier
Treasure Bay Casino and Hotel
Biloxi, Mississippi
08.2024 - 07.2025
- Assisted in managing gaming operations and ensuring compliance with regulations.
- Monitored gaming activities to maintain a safe and fair environment.
- Collaborated with team members to enhance guest experiences and resolve issues.
- Maintained knowledge of casino games and promotions to inform patrons effectively.
- Implemented best practices for customer service within the gaming area.
Service BDC Agent
J. ALLEN FORD
Gulfport, US
04.2024 - 10.2024
- Responsible for receiving all incoming sales calls, establishing relationships with customers, and scheduling appointments for the Sales Associates.
- Managed inbound and outbound customer communication for vehicle inquiries.
- Facilitated appointment scheduling for service and sales departments.
Player Services Cashier
Scarlet Pearl Casino
D'Iberville, US
04.2023 - 07.2024
- Handles financial transactions including exchanging cash for casino chips performing credit checks and cashing checks while providing excellent customer service.
- Accounts for all transactions and balances books to ensure accuracy.
- Monitored gaming activities to maintain a safe and fair environment.
- Collaborated with team members to enhance guest experiences and resolve issues.
- Maintained knowledge of casino games and promotions to inform patrons effectively.
PBX Operator
Singing River Hospital
Pascagoula, US
10.2017 - 06.2023
- I handle all incoming and outgoing call requests directed through a multi-line phone system.
- I respond to inquiries aimed at hospital services and procedures; transfers calls to intended recipients; and answers queries pertaining to admitted patients by following protocol.
- I operate paging systems and intercoms to communicate with medical staff during emergency situations.
Front Desk Receptionist
Bienville Orthopaedic Specialists
Vancleave, US
08.2020 - 10.2020
- I work at the front desk in a medical office clinic and assist patients and other visitors.
- My primary job duties include greeting and checking in patients, answering questions, collecting patient co-pays, processing paperwork, and scheduling appointments.
- I also help keep the records and work areas clean and organized, as well as ensure our office provides a welcoming environment for our patients.
Guest Services Representative
Beau Rivage
Biloxi, US
10.2015 - 09.2017
- Handle all incoming and outgoing calls in a courteous efficient and enthusiastic manner as outlined by Company and Departmental standards.
- Provide dispatch services for guest requests related to luggage assistance, room service orders, housekeeping amenities, wake-up calls, paging, long distance assistance, and other special services requested by guests or administrative personnel.
- Perform data entry for requested services in housekeeping, front desk, bell, limo, facilities and room service.
Dispatcher
Beau Rivage Resort & Casino
Biloxi, US
05.2014 - 10.2015
- Provide customer service support for inbound calls and book reservations for limousines.
- Receive inbound telephone calls from customers looking to check out of the hotel as well as check in for their luggage to be brought to their rooms.
- Run daily reports, run rooming list for incoming bus groups, make sure all limo runs have been dispatched properly.
- Check all incoming and outgoing flights before dispatching drivers.
- Compare limo runs for next day with scheduled drivers and make necessary adjustments to the schedule.
- Complete all outgoing bus group paperwork.
Customer Service Representative
AT&T Mobility
Ocean Springs, US
08.2012 - 09.2013
- Handled inquiries from customer's related to billing, rate plans, features and services, network coverage, handsets and devices, accessories, repair and troubleshooting, credits and adjustments, etc.
- Handled service activations and changes, may sell all services and products offered by the company.
Garden Associate
The Home Depot
Gulfport, US
02.2012 - 04.2012
- Assisted customer's with garden products.
- Watered the plants.
- Stocked inventory.
Player's Club Representative
IP Casino Resort & Spa
Biloxi, US
02.2010 - 02.2011
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Made player cards for the casino guests.
- Assisted with slot tournaments and bus groups.
- Entered daily mail codes into the computer.
- Issued comps to the casino guests.
- Provide customer service within the player's club by enrolling new members and servicing existing members.
- Assist guests with accounts, point redemptions, promotion entries, and any other questions to ensure favorable gaming experience.
Front Desk Clerk
President Casino Resort & Spa
Biloxi, US
05.2002 - 05.2004
- Greet, register, and assign rooms to guests of hotels or motels.
- Verify customers' credit, and establish how the customer will pay for the accommodation.
- Contact housekeeping or maintenance staff when guests report problems.
- Issue room keys and escort instructions to bellhops.
- Make and confirm reservations.
- Keep records of room availability and guests' accounts, manually or using computers.
- Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
- Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
- Compute bills, collect payments, and make change for guests.
- Record guest comments or complaints, referring customers to managers as necessary.
- Review accounts and charges with guests during the check out process.
- Transmit and receive messages, using telephones or telephone switchboards.
- Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
- Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
- Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.
Pit Clerk/Slot Dispatcher
Grand Casino
Gulfport, US
08.1996 - 04.2002
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Entered player rating information into the computer system.
- Issued markers.
- Assisted with fills for table games.
Education
Some College (No Degree) - Business Administration
Ms Gulf Coast Community College
Gulfport, MSSome College (No Degree) - Health Administration
University of Phoenix
Tempe, AZSkills
- Insurance verification and HIPAA compliance
- Guest services and customer support
- Clerical and administrative experience
- Bookkeeping and cash handling
- Multi-line phone systems and etiquette
- Call center operations
- Time management and critical thinking
- Active listening and service orientation
- Medical office experience and front desk duties
- Night audit and monitoring tasks
- Reading comprehension and complex problem solving
- Mathematics and transportation logistics
Personal Information
Authorized To Work: US for any employer
Certification
Insurance Agent-Licensed
Timeline
Customer Service Representative
GEICO, Government Employees Insurance
09.2025 - Current
Player Services Cashier
Treasure Bay Casino and Hotel
08.2024 - 07.2025
Service BDC Agent
J. ALLEN FORD
04.2024 - 10.2024
Player Services Cashier
Scarlet Pearl Casino
04.2023 - 07.2024
Front Desk Receptionist
Bienville Orthopaedic Specialists
08.2020 - 10.2020
PBX Operator
Singing River Hospital
10.2017 - 06.2023
Guest Services Representative
Beau Rivage
10.2015 - 09.2017
Dispatcher
Beau Rivage Resort & Casino
05.2014 - 10.2015
Customer Service Representative
AT&T Mobility
08.2012 - 09.2013
Garden Associate
The Home Depot
02.2012 - 04.2012
Player's Club Representative
IP Casino Resort & Spa
02.2010 - 02.2011
Front Desk Clerk
President Casino Resort & Spa
05.2002 - 05.2004
Pit Clerk/Slot Dispatcher
Grand Casino
08.1996 - 04.2002
Some College (No Degree) - Business Administration
Ms Gulf Coast Community College
Some College (No Degree) - Health Administration
University of Phoenix