DELIA SOTO
PHOENIX,AZ
Summary
Results-driven Supervisor focused on enhancing operational efficiency through strategic cost-reduction and process optimization. Strong data management skills ensure accuracy and organization, supporting high standards in information management. Expertise in fostering collaboration and adaptability promotes effective team dynamics and achievement of organizational goals.
Overview
2
2
Languages
7
7
years of professional experience
Work History
Data Entry Clerk
Randstad
Tempe, AZ
09.2025 - Current
- Entered high-volume records into databases and spreadsheets with strong accuracy.
- Verified source documents against system entries to prevent data discrepancies.
- Organized confidential files, scanned documents, and maintained up-to-date records.
- Reviewed incomplete submissions and corrected errors before final processing.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
REMOTE Customer Service Representative
Epiq Systems
Phoenix, AZ
10.2019 - Current
- Enhanced customer satisfaction through proactive strategies addressing needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Managed customer inquiries promptly to ensure quick response times.
- Provided tailored advice and assistance to customers, considering special needs or preferences.
- Verified customer data and updated account information to support accurate case handling.
- Coordinated follow-up communications across internal teams to complete client requests efficiently.
- Applied confidentiality standards when handling sensitive legal and client documentation.
- Escalated complex issues to appropriate teams and tracked resolution through completion.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
SUPERVISOR
VERDE CLEAN
07.2021 - 02.2023
- Set overall vision and provided team leadership.
- Resolved customer complaints and adjusted policies to better meet evolving needs.
- Evaluated employee performance and provided coaching and training to address improvement areas.
- Worked with management team to implement proper division of responsibilities.
- Maintained compliance with company policies, objectives and communication goals.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Maintained clean, organized production areas to prevent violations and minimize work delays.
Education
GED -
Maricopa Community Colleges - Rio Salado Community College
Tempe, AZ09-2013
Skills
- Data processing
- Efficient Data Entry
- Data Management
- Data Validation
- Data accuracy
- Problem-solving
- File management
- Document processing
- Microsoft Word
- Microsoft Excel
- Attention to detail
- Workflow Optimization
- Process Improvement
- Transaction Management
- Attention to detail
- Time management
- Priority Management
- Team Player
- Problem-solving
- Data processing
- Data archiving
- Document processing
- Spreadsheet management
- Proofreading
- Data Validation
- Transaction Management
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 25 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
LANGUAGES
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Data Entry Clerk
Randstad
09.2025 - Current
SUPERVISOR
VERDE CLEAN
07.2021 - 02.2023
REMOTE Customer Service Representative
Epiq Systems
10.2019 - Current
GED -
Maricopa Community Colleges - Rio Salado Community College