Deliahnaim CORTEZ
Overview
1
1
Certification
6
6
years of professional experience
Work History
Vendor Representative
IPLB
Oakbrook Terrace, Illinois
05.2022 - Current
- Engaged customers in retail stores through product demonstrations, highlighting features and benefits to enhance customer experience
- Cultivated strong client relationships using persuasive communication, driving increased product sales and achieving performance goals
- Consistently met or exceeded daily and weekly sales targets by providing excellent customer service and product knowledge
- Maintained product displays and merchandising visuals to create an organized presentation that attracted customer attention
- Collaborated with store associates and management to support promotions, inventory and customer satisfaction
Youth Program Leader
CUSR
Champaign, Illinois
10.2025 - 05.2026
- Supported children and young adults (ages 5-22) with disabilities in developing social, communication, and daily living skills
- Assisted participants with educational, recreational, and therapeutic activities in a safe and inclusive environment
- Provided personal care assistance, including feeding, toileting, and hygiene support while maintaining dignity and respect
- Encouraged independence and participation by adapting activities to meet individual needs
- Collaborated with staff to create a welcoming, supportive and engaging environment for all participants
- Collected and documented daily behavioral data for children with disabilities, including activities completed, progress demonstrated, challenges observed, and skills requiring continued support
Crew Member
Mcdonalds
Countryside, IL
08.2020 - 05.2022
- Delivered friendly customer service in a fast-paced, high-volume environment
- Multitasked by preparing food, operating the cash register, fulfilling orders, and assisting customers while maintaining accuracy
- Collaborated with team members to ensure efficient operations, timely service, and customer satisfaction
- Maintained cleanliness, food safety, and sanitation standards throughout the restaurant
Education
Bachelor of Science - Industrial-Organizational Psychology
University of Illinois At Urbana-Champaign
Champaign, IL12-2026
Associate of Applied Science - Psychology
College of DuPage
Glen Ellyn, ILSkills
- Customer service
- Multitasking and prioritization
- Sales techniques
- Excellent communication
- Time management
- Attention to detail
- Team Collaboration
- Organization
- Problem solving
- Reliability
- Google Docs, Sheets & Slides
- Typing Proficiency
Certification
- CPR and First Aid Certified
- Mandated Reporter Certified
- Seal of Bilateracy- Spanish (Intermediate Proficiency)
Timeline
Youth Program Leader
CUSR
10.2025 - 05.2026
Vendor Representative
IPLB
05.2022 - Current
Crew Member
Mcdonalds
08.2020 - 05.2022
Bachelor of Science - Industrial-Organizational Psychology
University of Illinois At Urbana-Champaign
Associate of Applied Science - Psychology
College of DuPage