Israel Duran
Atlanta,GA
Summary
Seeking Sales Representative role with 5 years of customer-facing experience. Excelled in driving sales and enhancing brand visibility as Vendor Representative at L'Oréal; consistently met sales targets as Sales Associate at Zoom-Arounds. Skilled in communication, cold calling, and maintaining a strong work ethic.
Knowledgeable and dedicated customer service professional with extensive experience in customer experience industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Vendor Representative
L'Oréal
07.2023 - Current
- Enhance brand visibility through strategic representation at multiple retail locations
- Develop and implement store visuals to effectively promote products
- Engage with clients to build relationships and drive sales, resulting in improved customer satisfaction
- Implemented and developed customer service training processes.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
Car Sales Consultant
Lionel Amachree
11.2024 - 02.2025
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Answered telephone and email inquiries from potential customers.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Listened to customer needs and desires to identify and recommend optimal products.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Responded to customer enquiries via telephone and email.
Cook
Varasano's Pizzeria
08.2021 - 10.2024
- Mastered a variety of restaurant cooking techniques with a specialization in pizza preparation, including proficient dough stretching and assembly
- Executed essential kitchen prep tasks to streamline cooking processes and maintain an efficient workflow
- Handled supply logistics, ensuring consistent availability of ingredients to support daily restaurant operations
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Sales Associate
Zoom-Arounds
09.2019 - 01.2022
- Engaged with a diverse range of customers to showcase motorized amusement rides, effectively communicating features and benefits to enhance the buying experience
- Developed strong interpersonal and communication abilities through continuous customer interactions
- Met and maintained sales targets, supporting the collective success of the retail team in a competitive market
Cook
Zaxby's
03.2021 - 06.2021
- Executed daily kitchen preparation tasks to facilitate timely meal service
- Adhered to established quality and presentation guidelines when preparing food orders
- Maintained a clean and organized kitchen area, upholding hygiene and safety standards
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Maintained food safety and sanitation standards.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Managed opening and closing shift kitchen tasks.
Education
Diploma - Basic Education
Duluth High School
Duluth, Georgia05.2024
Skills
- Sales
- Communication
- Cold Calling
- Hard Work Ethic
- Independent
- Fast Learner
- Customer Relationship Management (CRM)
- Negotiation
- Time Management
- Adaptability
- Active Listening
- Resilience
- Networking
- Prospect
- Prospecting
- Technical Proficiency
- Consultive Selling
- Financial Acumen
- Value Propositioning
- Persuasion
- Product Knowledge
- CRM proficiency
- Performance tracking
- Refunds processing
- Merchandise upselling
- Promotional support
- Product recommendations
- Multitasking
- Customer service
- CRM software
- Sales strategies
- Financial acumen
- Persuasion techniques
- Client relationship building
- Upselling strategies
Accomplishments
- Achieved [Result] through effectively helping with [Task].
Certification
SDR Ascension, higher levels, 2024
Languages
English
Native or Bilingual
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Car Sales Consultant
Lionel Amachree
11.2024 - 02.2025
Vendor Representative
L'Oréal
07.2023 - Current
Cook
Varasano's Pizzeria
08.2021 - 10.2024
Cook
Zaxby's
03.2021 - 06.2021
Sales Associate
Zoom-Arounds
09.2019 - 01.2022
Diploma - Basic Education
Duluth High School
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