Kerry Evans
sales
Harker Heights,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Vendor Representative
Acosta Sales & Marketing
Temple, TX
05.2021 - Current
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Implemented and developed customer service training processes.
- Promoted available products and services to customers during service, account management, and order calls.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed timely and effective replacement of damaged or missing products.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Jewelry Sales Associate
Walmart
Temple, TX
08.2020 - 04.2021
- Provided dynamic service to customers through active engagement, direct eye contact and well-honed listening skills.
- Located merchandise across various stores to address customer needs.
- Completed store opening and closing procedures as per company guidelines.
- Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
- Upsold warranties and purchase add-ons to customers to drive sales revenues and achieve sales goals.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Developed extensive conflict resolution skills by diffusing tense situations with unhappy customers.
Professional Commercial/Residential Cleaner
Jennifer's Cleaning Co.
Belton/Temple TX
03.2018 - 08.2020
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Dusted picture frames and wall hangings with cloth.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Worked on cleaning team to service hotels, offices, and other commercial buildings.
Head Bartender
Tilted Kilt Pub & Eatery
Killeen, TX
09.2013 - 03.2018
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Kept bar presentable and well-stocked to meet customer needs.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Closed out cash register and prepared cashier report at close of business.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Handled establishment social media accounts, increasing customer traffic and bolstering business.
- Served high customer volumes during special events, nights, and weekends.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- I was also recognized as the national winner for calender girl in 2015; and won a scholarship for school through Tilted Kilt.
Bartender
Texas Roadhouse
Killeen TX
09.2008 - 04.2012
- Maintained impeccably clean, attractive and well-stocked bar area.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- I went to the national, Texas Roadhouse line dancing competition, where we won first place.
Education
Associate of Applied Science - Science
Temple College
Temple, TX05.2012
Skills
- Special Assignments
- Store Layouts
- Merchandise Sales
- Business Accounting
- Planogram Execution
- Brand Awareness
- Route Management
- Sales Contracts
- Sales Promotion
- Updating Prices
- Product Presentation
- Retail Inventory
Additional Information
contact info:
Mobile: (254) 743-8759
Timeline
Vendor Representative
Acosta Sales & Marketing
05.2021 - Current
Jewelry Sales Associate
Walmart
08.2020 - 04.2021
Professional Commercial/Residential Cleaner
Jennifer's Cleaning Co.
03.2018 - 08.2020
Head Bartender
Tilted Kilt Pub & Eatery
09.2013 - 03.2018
Bartender
Texas Roadhouse
09.2008 - 04.2012
Associate of Applied Science - Science
Temple College