VALORIE CRUZ
Harlingen,TX
Summary
Proficient sales/customer representative with superior work ethic and expertise in working from scripted responses to resolve customer problems. Driven and responsible with adaptable, solution-oriented nature. Excellent conflict mediator and efficient multitasker. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Patient professional talented at assisting customers with questions and concerns, entering and updating customer details and managing escalated issues. Enthusiastic and service-oriented individual with exceptional communication and multitasking abilities. Proficient in quickbooks, lotus notes, excel and word.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales Representative/Customer Service Representative Agent
H & H Golf Carts
Harlingen, TX
07.2011 - 07.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Enhanced productivity by staying on top of call and counter sales maintaining control over direction of conversations.
- Achieved high satisfaction through proactive one on one resolutions of customer issues.
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Recommended products to customers and suggested other options if preferred product was unavailable.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions
- Developed and delivered engaging sales presentations to convey product benefits
- Organized sales paperwork, presented proposals and finalized contracts
- Effectively sold significant overstock of inventory, reducing overhead and improving cash flow
Loan Specialist
Countwide Home Loans
Dallas, Tx, TX
01.2008 - 05.2011
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
- Observed regulatory, compliance and security policies and procedures to keep data as safe as possible from breaches.
- Identified problem areas within loan portfolio, analyzed risks and suggested appropriate solutions.
- Explained very technical financial information to applicants in easy to understand language.
- Recommended loan approvals and denials based on customer loan application reviews.
- Originated, reviewed, processed, closed and administered customer loan proposals.
- Reviewed and edited loan agreements to promote efficiency and accuracy.
- Proactively identified solutions for customers experiencing credit issues.
Education
High School Diploma -
Rio Hondo High School
Rio Hondo, TX01.2003
Skills
- Building Customer Trust and Loyalty
- Responding to Difficult Customers
- Interpretation and Translation Services
- Call Documentation
- Information Updates
- POS Systems and Ordering Platforms
- Cash Register Operations
- Upselling Products and Services
- Issue and Complaint Resolution
- Customer Data Confidentiality
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Order and Refund Processing
- Selling Skills
- Customer Account Management
- Efficient and Detail-Oriented
- Special Assignments
- Excellent Attention to Detail
- Computer Proficiency
- Policy and Procedure Adherence
- Patient and Empathetic
- Sales and Upselling
- Establishing and Maintaining Customer Relationships
- Accounts Payable and Accounts Receivable
- Inbound and Outbound Calling
- Sales Quota Achievement
- Quote Generation
- Cash Counting
- Document and Records Management
- Accurate Recordkeeping
- Trained in Lotus Notes
- Trained in quick books
- Customer service bilingual
Certification
Completed a vocational program through my high school and received my cosmetology operator license of completion.
Timeline
Sales Representative/Customer Service Representative Agent
H & H Golf Carts
07.2011 - 07.2019
Loan Specialist
Countwide Home Loans
01.2008 - 05.2011
High School Diploma -
Rio Hondo High School
Completed a vocational program through my high school and received my cosmetology operator license of completion.
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