Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shawn Riegelman

Stuart,FL

Summary

Dynamic professional with a focus on adaptability and effective problem-solving. History of enhancing customer satisfaction and improving operational efficiency. Strong relationship-building skills contribute to team success and positive organizational culture.

Overview

26
26
years of professional experience

Work History

Service Manager

Matt's Custom Golf Carts
Stuart, FL
05.2023 - Current
  • Manage inventory levels of parts necessary for servicing customers' needs.
  • Resolve customer inquiries and complaints requiring management-level escalation.
  • Review of completed work to verify consistency, quality, and conformance.
  • Recruit and trained new employees to meet job requirements.
  • Delegation of work to staff, setting priorities and goals.
  • Manage a team of technicians to ensure high-quality service delivery and customer satisfaction.
  • Prioritize and delegate daily work tasks to meet anticipated project goals.
  • Review inventory levels and order supplies to keep products in stock.
  • Maintain inventory of parts and supplies, ensuring availability for service tasks.
  • Maintain records of all customer interactions and transactions.

Owner/Operator

RD Golf Carts
Palm City, FL
01.2013 - 05.2023
  • Specialized in custom builds and servicing of most electric and gas golf carts.
  • Planned in-store displays to attract shoppers and promote products.
  • Analyzed sales data to identify opportunities for growth.
  • Maintained inventory levels by ordering stock as needed.
  • Provided excellent customer service to ensure customer satisfaction.
  • Developed and implemented marketing strategies to increase sales.
  • Ensured compliance with safety regulations in the shop environment.
  • Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Used diagnostics and troubleshooting tools to identify failures and equipment issues.
  • Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
  • Tested electrical systems of golf carts using specialized diagnostic tools.
  • Installed custom parts and accessories on golf carts according to customer specifications.
  • Performed regular maintenance and repairs on electric golf carts, including replacing batteries, brakes, tires, and other components.

District Sales Manager

Sprint
West Palm Beach, FL
06.1999 - 08.2012
  • Managed a team of sales representatives and provided training, coaching and mentoring to ensure optimal performance.
  • Resolved customer complaints quickly and efficiently ensuring high levels of customer satisfaction.
  • Assessed employee performance through regular reviews and documented any areas needing improvement or development.
  • Coached, developed and motivated team to achieve revenue goals.
  • Supported sales team members to drive growth and development.
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
  • Measured and reviewed performance via KPIs and metrics.
  • Tracked and replenished inventory to maintain par levels.
  • Enforced federal, state, local and company rules for safety and operations.
  • Managed scheduling, training and inventory control.

Education

Associate of Arts - Business Management

Indian River State College
Ft. Pierce, FL
06-1999

Skills

  • Inventory management
  • Business management software
  • Quality assurance
  • Team leadership
  • Diagnostic troubleshooting
  • Multitasking and organization
  • Problem solving
  • Policy enforcement

Timeline

Service Manager

Matt's Custom Golf Carts
05.2023 - Current

Owner/Operator

RD Golf Carts
01.2013 - 05.2023

District Sales Manager

Sprint
06.1999 - 08.2012

Associate of Arts - Business Management

Indian River State College

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