Deliana Alvarado

Adept at client relationship management and proficient in cash operations, I significantly enhanced customer satisfaction at Shell Federal Credit Union. Leveraging high-quality client assistance and technical skills, I efficiently handled high-volume transactions and fostered loyalty through exceptional service, contributing to a positive and inclusive work environment.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Experienced with bilingual customer service, focusing on resolving customer issues effectively. Utilizes communication skills to enhance client interactions and satisfaction. Track record of problem-solving in dynamic environments.

Offering strong foundation in bilingual communication and genuine interest in customer service, eager to learn and grow within this role. Brings ability to understand and address customer concerns promptly and accurately, coupled with proficiency in using customer service software. Ready to use and develop communication and problem-solving skills in bilingual healthcare service rep role.

• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Resolved product issue through consumer testing.
• Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
• Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
• Cashier - Achieved highest Number of new credit accounts opened within one-month period.
• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.