Delice Mfogmi
Dallas
Summary
Account Manager with 5+ years of experience across restoration services, property operations, and B2B sales. Skilled in pipeline management, stakeholder communication, and data driven planning to meet revenue goals. Strengths include qualifying and progressing opportunities, coordinating cross functional teams, and using Excel and CRM to improve forecasting and conversions. Known for calm proactive updates and seamless customer experiences in fast paced environments.
Overview
5
5
years of professional experience
Work History
Account Manager
Johns Lyng USA
Dallas
01.2025 - 01.2026
- Created $300K+ in qualified opportunities from an empty book of business through door-to-door prospecting
- Triaged new losses and routed work to the appropriate division (Make Safe stabilization, Steamatic mitigation, or Express reconstruction), coordinating schedules, SLAs, client updates, and documentation.
- Negotiated scope, timelines, and pricing within established guardrails, documenting approvals, photos, and job notes to ensure clear audit trails and accurate project handoffs.
Leasing Hub Associate
Cortland
Dallas
08.2023 - 01.2025
- Converted 59.3 percent of prospects to appointments with 68 percent tour success through needs alignment and clear next steps.
- Maintained 96 percent documentation quality and optimized prospect experience with fast multi channel communication.
- Partnered with onsite teams to streamline tours and handoffs which mirrored sales to delivery coordination in account environments.
- Managed a high-volume call queue, averaging 100+ inbound/outbound calls per day.
Account Executive
Tango Dallas
Dallas
09.2022 - 08.2023
- Proactively prospected and onboarded 120+ new clients per quarter through strategic networking routes and consistent, disciplined follow-up.
- Led discovery based sales presentations, overcame objections, and closed deals within pricing guidelines to consistently meet territory performance targets.
Social Media Manager
Lush Lavie
Washington DC
11.2020 - 08.2022
- Planned and deployed weekly email campaigns delivering up to $3K ROI per send, ensuring cohesive messaging and brand consistency across channels.
- Implemented refreshed creative strategy resulting in a 35% increase in customer acquisition, aligning promotions with seasonal launches and campaign calendars.
Skills
- Prospecting & Lead Generation
- Territory & Route Planning
- Pipeline & Deal Management
- Consultative Sales
- Client Presentations & Public Speaking
- CRM Management & Data Hygiene
- Email Marketing & Campaign Execution
- Performance Reporting & Data Tracking
- Social Media & Brand Content Management
Certifications
Certified IICRC Water Restoration Technician WRT
Languages
- French Native
- English Native
Personal Information
Title: Account Manager
Timeline
Account Manager
Johns Lyng USA
01.2025 - 01.2026
Leasing Hub Associate
Cortland
08.2023 - 01.2025
Account Executive
Tango Dallas
09.2022 - 08.2023
Social Media Manager
Lush Lavie
11.2020 - 08.2022