Delicia Duckworth
Ocean Springs,MS
Overview
11
11
years of professional experience
Work History
Call Center Representative
Bienville Orthopaedic Specialists
Biloxi, MS
04.2024 - 03.2025
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Bank Teller
Keesler Federal Credit Union
Gulfport, MS
03.2019 - 10.2023
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Counted and packaged currency and coins.
Call Representative
Hardrock Casino and Hotel
Biloxi, MS
12.2017 - 05.2019
- Answer calls, give information that's needed while operating a computer screen
- Booking rooms, party rooms etc
Barista/Cashier
Starbucks
Ocean Springs, MS
10.2016 - 03.2019
- My job duties are to: Greet customers, Place order, prepare order, & most importantly make sure they're satisfied before leaving the store
- I am also required to clean bathrooms and lobby
Substitute Teacher
Kelly Services
Ocean Springs, MS
10.2018 - 02.2019
- Once arrived at the school I was required to find and go over the lesson plans the teacher left
- Call attendance, give out any directions that was written within the plans, pass out any work
- Make sure they were on task as well as being quite
- By the end of the day I made sure students were safely on the right bus/car departing the school grounds
Busboy/Host
Aztecas
Gautier, MS
11.2015 - 05.2016
- My responsibilities were to clean bathrooms in the morning, make sure the outside parking lot was clean, fix salsa and chips, serve salsa and chips
- When the customers were done eating I had to clean the tables off and sweep around the booths
Crew Member/Cook
Pizza hut
07.2014 - 09.2015
Education
Diploma -
Ocean Springs High School
Ocean SpringsSkills
- Cook
- Cashier
- Cleaning
- Customer Service
- Management
- Cash
Additional Information
I am a very hard worker, I have a reason to push myself. I drive to be the greatest at everything I do.
Timeline
Call Center Representative
Bienville Orthopaedic Specialists
04.2024 - 03.2025
Bank Teller
Keesler Federal Credit Union
03.2019 - 10.2023
Substitute Teacher
Kelly Services
10.2018 - 02.2019
Call Representative
Hardrock Casino and Hotel
12.2017 - 05.2019
Barista/Cashier
Starbucks
10.2016 - 03.2019
Busboy/Host
Aztecas
11.2015 - 05.2016
Crew Member/Cook
Pizza hut
07.2014 - 09.2015
Diploma -
Ocean Springs High School