Delicia Marshall
Beaumont
Summary
Detail-oriented Medical Billing professional with experience in Accounts Receivable, medical front office operations, and administrative support. Skilled in claim submission, denial management, insurance follow-ups, and prior authorization retrieval for behavioral health services. Experienced in patient registration, insurance verification, and working within electronic systems such as Athena. Strong background in data entry, documentation accuracy, and maintaining confidentiality in regulated environments.
Overview
8
8
years of professional experience
Work History
Billing Specialist – Accounts Receivable
Realtex
Houston, TX
09.2024 - Current
- Submit initial medical claims daily to insurance companies.
- Monitor claim status and follow up on unpaid or denied claims.
- Investigate denied claims to determine reasons for non-payment.
- Correct billing errors and resubmit rejected or denied claims.
- File appeals with insurance companies to recover outstanding payments.
- Retrieve prior authorizations for behavioral health services.
- Work with healthcare providers to correct documentation issues.
- Maintain accurate records of claim activity and reimbursement follow-ups.
Medical Front Desk
12.2023 - 09.2024
- Welcome patients and visitors upon arrival at the medical office.
- Check patients in for scheduled appointments.
- Verify patient demographic and insurance information.
- Provide forms for new patients and assist with patient registration.
- Schedule new patient appointments and manage appointment calendars.
- Reschedule or cancel appointments when needed.
- Collect copies of insurance cards and identification.
- Enter and update patient information in the Athena EHR system.
- Maintain accurate patient records and assist with administrative front office duties.
Municipal Court Clerk
04.2018 - 12.2023
- Assisted the public at the counter and by phone by providing information regarding municipal court procedures, case dispositions, payment options, and court settings.
- Processed payments for fines, time payments, deferred dispositions, and driving safety courses.
- Balanced cash drawers daily and prepared required financial reports.
- Performed data entry for court records including citations, payments, case dispositions, and status updates.
- Applied and processed cash bonds, forfeitures, and credits for time served.
- Prepared court dockets for preliminary hearings and trials.
- Generated letters, notices, and correspondence related to citations, hearings, juror summons, and deferred dispositions.
- Assisted during scheduled court sessions to support the judge, prosecutor, attorneys, and defendants.
- Updated warrant statuses and prepared warrants for delinquent citations.
- Maintained strict confidentiality regarding court files and legal documentation.
- Managed mail desk operations by scanning drop box submissions, incoming mail, and faxes for review by the judge or prosecutor.
- Processed requests for payment plans, extensions, deferred adjudication, and defensive driving courses.
- Performed additional administrative duties as assigned.
Education
High School Diploma -
Hardin Jefferson High
Sour Lake, TX06-1991
Skills
- Medical Billing & Accounts Receivable
- Insurance Claims Processing
- Denial Management & Appeals
- Prior Authorizations (Behavioral Health)
- Patient Registration & Insurance Verification
- Athena EHR System
- Data Entry & Record Management
- Payment Processing & Cash Handling
- Customer Service & Communication
- Administrative & Office Support
- Attention to Detail & Confidentiality
Timeline
Billing Specialist – Accounts Receivable
Realtex
09.2024 - Current
Medical Front Desk
12.2023 - 09.2024
Municipal Court Clerk
04.2018 - 12.2023
High School Diploma -
Hardin Jefferson High