Summary
Overview
Work History
Education
Skills
Timeline
Generic

Delicia Williams

Greenville,MS

Summary

Detail-oriented customer service professional with a background in healthcare support, specializing in claims review, insurance verification, and patient coordination. Expert at managing high call volumes, resolving complex issues, and ensuring a seamless customer experience. Demonstrates strong problem-solving skills, attention to detail, and proficiency in Salesforce.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

WEX
Remote
01.2025 - 03.2026
  • Assist account holder’s by phone or email with balance questions, education of benefits, claim review and card holder services.
  • Assist customers in creating profiles and navigating company website
  • Assist with discrepancies within their health savings accounts or flexible spending accounts.

Customer Service Representative

Carenet Healthcare
Remote
06.2023 - 12.2024
  • Scheduled appointments for gynecology, pediatric, and oncology clinics.
  • Assisted with prescription refill requests for patients.
  • Facilitated communication between patients and physicians via email to ensure timely follow-up and care coordination.
  • Verified patient insurance eligibility and benefits prior to appointments.

Customer Service Representative

Willis Towers Watson
Remote
06.2018 - 05.2023
  • Guided Medicare Eligible participants through the claims submission process for qualified medical expenses.
  • Assisted transitioning participants with profile creation and transferred them to benefits advisors for enrollment support.
  • Created and documented cases for issues including missing profiles, funding allocations, reimbursement requests, and denied claims.

Education

High School Diploma - General Studies

Leland High School
Leland, MS

Skills

  • Claims review
  • Salesforce (CRM)
  • Onbase
  • Data Entry & Accuracy
  • Appointment Scheduling
  • Records Management & Filing
  • Conflict resolution & De-escalation

Timeline

Customer Service Representative

WEX
01.2025 - 03.2026

Customer Service Representative

Carenet Healthcare
06.2023 - 12.2024

Customer Service Representative

Willis Towers Watson
06.2018 - 05.2023

High School Diploma - General Studies

Leland High School