Delila Wysong
Caldwell,ID
Summary
Dynamic and dedicated leader with expertise in crafting and executing adaptable systems and innovative strategies that foster team empowerment and drive organizational success.
Overview
11
11
years of professional experience
Work History
General Manager
Best Western Northwest Lodge
01.2024 - 2024
- Managed all hotel operations
- Budget management, forecast crafting, and precise financial reporting to maintain positive P&L.
- Attending Networking Events developing local relationships increasing revenue while effectively penetrating new market
- Established strong partnerships with clients and vendors,
- Ensuring compliance with industry safety and brand standards are met
- Responded swiftly to customer feedback, converting complaints into opportunities for loyalty .
Assistant General Manager
Hotel 28
01.2018 - 2024
- Led daily operations to ensure compliance with company standards and policies.
- Developed process improvements that enhanced operational efficiency and customer satisfaction.
- Managed inventory levels. Placed all orders and maintained vendor relations
- Trained and mentored staff on best practices, fostering collaboration and performance.
- Conducted performance evaluations, delivering constructive feedback for employee development.
- Handled cash accurately, preparing deposits in a timely manner.
- Resolved customer concerns promptly, increasing overall satisfaction and approval ratings.
- Monitored facility maintenance needs, coordinating repairs to maintain smooth operations.
Front Desk Agent
Super 8 Boise Airport
01.2017 - 2018
- Managed multiline phone systems to handle guest inquiries efficiently.
- Processed reservations and front desk operations, ensuring smooth check-in/out experiences.
- Collaborated with housekeeping to guarantee room readiness for guest arrivals.
- Conducted daily inventory checks to ensure supply availability for operations.
- Collected room deposits, fees, and payments, maintaining accurate financial records.
- Resolved guest inquiries and complaints, fostering a welcoming atmosphere.
- Maintained precise records of guest information and billing details using hotel management software.
- Excelled in multitasking within fast-paced environments while delivering exceptional customer service.
Front Desk
Springhill Suites, West Boise
01.2016 - 2017
- Exhibited self-motivation and personal responsibility in all tasks undertaken.
- Demonstrated rapid learning and adaptability to new situations.
- Communicated effectively through both verbal and written channels.
- Provided team support and guidance, fostering a collaborative environment.
- Managed check-in and check-out processes to ensure accuracy in guest records.
- Assisted guests with special requests, delivering personalized service.
- Resolved guest complaints professionally, enhancing customer experience through problem-solving.
- Collaborated with housekeeping team to uphold cleanliness standards and ensure timely room availability.
Dispatch and On Call Supervisor
Telanswer Inc.
01.2004 - 01.2015
- Streamlined high-volume call routing and efficiently addressed or dispatched after hour requests.
- Maintained accurate records of client interactions
- Created training materials for new staff to enhance onboarding effectiveness.
- Implemented quality assurance measures to uphold consistent service delivery standards.
- Resolved customer issues through thorough research and effective problem-solving techniques.
- Managed challenging situations calmly, showcasing strong conflict resolution skills.
- Monitored call metrics, consistently achieving objectives regarding call volume and duration.
- Planned all company events within budget
Education
Hospitality Management
Fort Hays State University
Associate of Applied Science - Computer Aided Drafting
ITT Technical Institute
Boise, IDHighschool Graduated - undefined
McCall Donnelly
01.1997
Skills
- Innovative problem solving
- Marketing and sales acumen
- Networking
- Understanding consumer behavior
- Crisis adaptability
- Diplomacy skills
- Vendor coordination
- Accounts payable/receivable management
- Budgeting and financial forecasting
- Administrative proficiency
- Insightful communication skills
- Quick technology adaptation
- Impression optimization and recovery
- Coachability and open-mindedness
- Golden Rule leadership style
- Empowering teams
Program Systems
- Room Key
- Choice Advantage
- Visual Matrix
- Third Party Portals
- Beanworks
- Acumatica
- Quore
- Profit Sage
- Foodbuy
- Medallia
- Share File
- SugarSync
- Microsoft
- Outlook and Gmail
- Canva
- Zoom
Career Highlights
- Restructured entire Housekeeping department with very limited staff options during a pandemic
- Recovered over $50,000 From CLC that previous management had not billed properly, Renegotiated new contract.
- Created CLC training program and process that was also used by sister properties
- Youngest employee to be promoted to Inspector/Shift supervisor/Trainer of housekeepers at Shorelodge in McCall
- Actively assisted in creative elements of rebranding Red Lion into Hotel 28.
- Enhanced and Rescripted all Sales Documents for Group Leads, proposals, and contracts
Timeline
General Manager
Best Western Northwest Lodge
01.2024 - 2024
Assistant General Manager
Hotel 28
01.2018 - 2024
Front Desk Agent
Super 8 Boise Airport
01.2017 - 2018
Front Desk
Springhill Suites, West Boise
01.2016 - 2017
Dispatch and On Call Supervisor
Telanswer Inc.
01.2004 - 01.2015
Hospitality Management
Fort Hays State University
Highschool Graduated - undefined
McCall Donnelly
Associate of Applied Science - Computer Aided Drafting
ITT Technical Institute