Summary
Work History
Education
Skills
Certification
Additional Information
Accomplishments
Timeline
Generic

NICHOLAS BURWELL

Tech Savvy Customer Care Represenitive
Boise,Idaho

Summary

Highly motivated and detail-oriented individual with extensive experience in hospitality and a passion for exceptional customer service. Proven ability to handle diverse tasks and responsibilities, from guest relations and administrative duties to maintaining smooth operations and resolving any complications that may arise. Possess strong computer literacy and programming skills, offering versatility and a unique skillset within the front office/desk environment.

Communicative customer service representative experienced in maintaining high level of hospitality, professionalism and business etiquette. Attentive individual committed to thoroughly listening to customer/guest requests or concerns and addressing with prompt responses. Dependable and punctual collaborator commended for consistently arriving to work prepared and on time.

Work History

Front Desk Agent & Night Auditor

Best Western Northwest Lodge
01.2023 - Current
  • Managed guest check-in/out, reservations, and personalized support
  • Ensured guest satisfaction through effective communication and problem-solving
  • Prepared daily reports, staff logs, and maintained consistent team communication
  • (Night Auditor Responsibilities) Performed night audit functions including daily reports, revenue management, and generating occupancy/transaction reports
  • Maintained guest safety and well-being by handling personal issues with discretion.

Maintenance

01.2023
  • Gained valuable experience in building upkeep, pool/HVAC maintenance, and preventive measures.

Education

High School Diploma -

Beaverhead County High School
Dillon, MT

Certiport

Skills

  • Customer Service: Excellent communication, interpersonal skills, and professional demeanor
  • Attention to Detail: Meticulous and precise, ensuring accuracy in all tasks
  • Problem-solving: Effective problem identification and resolution within established protocols
  • Teamwork: Collaborative and adaptable, working efficiently with individuals and teams
  • Computer Literacy: Proficient in Microsoft Office Suite (Excel, Word, Outlook) and programming languages
  • Customer/Guest Relations
  • Report Generation
  • Information Protection
  • Credit and Cash Payments
  • Guest Amenities
  • Safety and Security Procedures

Certification

  • Certiport Certified: Computer Programming Codes (HTML, JavaScript, CSS, Python, C#, SQL)
  • Certiport Certified: IT Information Technology Specialist (Network Administration, Security, Data/Cyber Security, Mobile App Security)
  • Cisco Certified Support Technician: Cybersecurity

Additional Information

Eager to learn and contribute to a fast-paced environment., Highly adaptable and possess a strong work ethic.

Accomplishments

  • December Employee of the month Best Western Northwest Lodge 2023

Timeline

Front Desk Agent & Night Auditor

Best Western Northwest Lodge
01.2023 - Current

Maintenance

01.2023

High School Diploma -

Beaverhead County High School

Certiport
  • Certiport Certified: Computer Programming Codes (HTML, JavaScript, CSS, Python, C#, SQL)
  • Certiport Certified: IT Information Technology Specialist (Network Administration, Security, Data/Cyber Security, Mobile App Security)
  • Cisco Certified Support Technician: Cybersecurity

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NICHOLAS BURWELLTech Savvy Customer Care Represenitive