Delilah Charlene Mora
Cherry Hill,NJ
Summary
Personable and energetic with talent for connecting with people and representing brands in positive light. Understanding of brand messaging and marketing principles combined with skills in effective communication and customer service. Capable of increasing brand visibility and fostering customer loyalty through engaging interactions.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Brand representative
Abercrombie and Fitch
11.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly
- Knowledgeable assistance
- Restocked supplies and submitted purchase orders to maintain stock levels
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers
- Assist with sales
- Support team members with tasks like handling busy periods or managing customer flow
- Delivering clear and persuasive messages
- Active listening to understand customer needs
Brand representative
Hollister
09.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly
- Knowledgeable assistance
- Restocked supplies and submitted purchase orders to maintain stock levels
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers
- Assist with sales
- Support team members with tasks like handling busy periods or managing customer flow
- Delivering clear and persuasive messages
- Active listening to understand customer needs
- Register trained
- Completed floorsets, filled floor, and rang up customers.
- Provided excellent customer service, resulting in positive feedback and repeat business.
Receptionist
TrueBellaLashes
06.2022 - 08.2024
- Resolved customer problems and complaints
- Responded to inquiries from callers seeking information
- Confirmed appointments, communicated with clients, and updated client records
- Greeted incoming visitors and customers professionally and provided friendly
- Knowledgeable assistance
- Restocked supplies and submitted purchase orders to maintain stock levels
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments
Education
Some college - Biology
12.2024
- Freshman year
- For bachelors
High School Diploma -
05.2024
- Extracurricular Activities: Art club, Prom committee, Film club, and Cheerleading
- A&B Student
01.2023
- Honoree of US History I
- Honoree of US History II
- Honoree of Spanish II
- Honoree of Spanish III
- Pre-calc
- Extracurricular Activities: Cheerleading, Model UN, Track & Field, Student Council
Skills
- Leadership skills
- Retail skills
- Being a fast learner
- Communication skills
- Problem-solving
- Management skills
- Organizational skills
- Presentational skills
- Resilience
- Scheduling
- Tech-Savvy
- Greeting and Seating Clients
- Business Correspondence
- File Management
- Registry skills
- Effective communicator
- Brand building
- Brand awareness
- Goal oriented
- Strong presentation skills
- Customer service
- Creative thinking
- Persuasive selling
- Retail Industry Understanding
Certification
First Aid/CPR Certified
Awards
- Being a cheerleader
- Student of the month
- Honors
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Brand representative - Abercrombie and Fitch
11.2024 - Current
Brand representative - Hollister
09.2024 - Current
Receptionist - TrueBellaLashes
06.2022 - 08.2024
Roselle Catholic High School - ,
Rowan College of Jersey - Some college, Biology
Sacred Heart High School - High School Diploma,
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