Charlotte LeVaughn
Freeport,FL
Summary
Customer service and brand support professional skilled in guest relations, product styling, and inventory management. Experienced in event coordination and operations, adept at logistics and issue resolution in fast-paced hospitality and retail environments. Versatile with a background in retail, bakery, and special events, focused on enhancing guest experiences and ensuring efficient operations.
Overview
1
1
Language
16
16
years of professional experience
Work History
Brand Representative
Altar'd State
Miramar Beach, Florida
08.2026 - Current
- Delivered warm guest greetings aligned with Altar'd State brand experience
- Promoted positive company image through superior customer service experiences.
- Provided exceptional customer service to enhance brand reputation.
- Styled outfits using Altar'd State fashion knowledge and product features
- Assisted guests with fitting room selections and outfit changes
- Recommended, selected and helped locate merchandise based on guest needs and desires.
- Employed basic selling techniques to engage with customers.
- Communicated product details and promoted Altar'd State brand values
- Maintained visual displays following Altar'd State presentation standards
- Promoted branding initiatives while maintaining product displays to adhere to corporate standards.
- Organized and carried out promotional events, set up, and tore down event sites and interacted with customers.
- Replenished sales floor with new merchandise and seasonal collections
- Organized fitting rooms, returns, and recovery tasks throughout shift
- Supported cash wrap transactions and guest checkout service
Head Cake Decorator
Publix Grocery
Inlet Beach, Florida
10.2023 - Current
- Crafted unique cake designs that reflected customer preferences and enhanced special occasions.
- Developed innovative decoration techniques to enhance visual appeal and customer satisfaction.
- Executed special orders in accordance with Publix Grocery bakery standards, ensuring customer satisfaction.
- Decorated custom cakes for Publix Grocery bakery cases and customer orders.
- Maintained clean decorating tools, work areas, and food-safe sanitation practices.
- Arranged decorated cakes in display cases for Publix Grocery customer selection.
- Communicated with bakery team on order timing, design changes, and product availability.
- Assisted customers with cake designs, message writing, and celebration options.
- Assisted customers with planning cake vision, including color, theme and size.
- Identified and resolved issues during cake creation, ensuring smooth production. that arose during the creation process of a cake.
- Monitored staff performance to ensure efficient production of decorated cakes.
- Developed detailed cost estimates for each custom cake design, facilitating transparent pricing for customers.
Membership Manager
Girl Scouts Of Gateway Council
Jacksonville, Florida
05.2021 - 10.2023
- Recruited girls, families, and volunteers through outreach and community events.
- Coordinated council membership drives with staff, volunteers, and local partners.
- Managed membership records for Girl Scouts council database and troop rosters.
- Processed registrations, renewals, and transfers with careful data entry.
- Supported troop leaders with membership questions, forms, and account updates.
- Trained volunteers on membership procedures, policies, and system use.
- Resolved member concerns through clear communication and helpful follow-up.
- Assisted in the development of marketing plans aimed at attracting new members.
- Managed social media accounts to engage existing members and attract new ones.
Cashier
Publix Grocery
Freeport, Florida
10.2020 - 05.2021
- Efficiently handled cash and electronic payments, ensuring accurate and timely transactions.
- Managed register operations, balancing cash drawer at end of shifts to maintain accuracy.
- Engaged with customers to create a welcoming environment, encouraging repeat visits.
- Cleaned and organized checkout area to maintain safety and improve customer experience.
Special Events Manager
Seagar's Hilton Sandestin Beach Resort
Miramar Beach, Florida
07.2013 - 10.2020
- Develop and execute comprehensive event plans tailored to client specifications.
- Coordinated logistics and timelines, ensuring seamless execution of events and enhancing client satisfaction.
- Cultivated and maintained partnerships with vendors, optimizing service delivery and event quality.
- Negotiate contracts and pricing with vendors to optimize budget and resources.
- Serve as primary point of contact for clients throughout event planning process.
- Provide regular updates and address client inquiries to ensure satisfaction.
- Facilitate team meetings to align goals and responsibilities for event success.
- Guide team members in executing tasks efficiently and effectively during events.
- Coordinated special events for Seagar's at Hilton Sandestin Beach Resort.
- Planned banquet details with resort sales, culinary, and service teams.
- Managed client consultations for weddings, receptions, and private dining events.
- Reviewed contracts, deposits, and vendor arrangements for resort events.
- Prepared event orders, timelines, and room setups for luxury beachfront functions.
- Communicated event requirements to banquet staff and restaurant leadership.
- Resolved guest concerns during Seagar's private events and resort functions.
- Organized venues, budgets, guest lists, catering, and event timelines.
- Engaged in networking opportunities at industry events to build professional relationships.
- Assessed event success and identified improvement areas through client feedback.
- Designed contracts, collected fees, and booked venues for events.
- Developed and implemented comprehensive event plans, including budgets, venues, vendors, staff requirements, and timelines.
Special Events Manager/Administrative Assistant to the General Manager
V Seagrove
Seagrove Beach, FL
03.2011 - 07.2013
- Planned special events for V Seagrove guest gatherings and private celebrations.
- Managed all aspects of event logistics including setup and breakdown of the venue space.
- Coordinated vendor schedules, deliveries, and setup for V Seagrove event spaces.
- Managed event calendars and booking details for V Seagrove hospitality operations.
- Communicated with clients, hosts, and staff on V Seagrove event requirements.
- Supervised room layouts, décor placement, and banquet readiness at V Seagrove.
- Trained event staff on service standards and guest support at V Seagrove.
- Resolved event issues and guided on-site teams during V Seagrove functions.
- Organized venues, budgets, guest lists, catering, and event timelines.
- Assessed event success and identified improvement areas through client feedback.
- Designed contracts, collected fees, and booked venues for events.
- Directed florists, photographers, musicians and ceremony participants during pre-ceremony, ceremony, and post-ceremony events.
- Oversaw payment processing activities related to vendor invoices associated with each event.
Education
High School Diploma -
Hoover High School
Birmingham, AL05-1995
Skills
- Sales expertise
- Sales strategies
- Customer service excellence
- Checkout process management
- Inventory and floor replenishment
- Sales floor recovery
- Promotional event planning
- Visual merchandising strategies
- Product styling
- Marketing acumen
- Strong interpersonal skills
- Relationship management
- Team collaboration and leadership
- Goal-oriented mindset
- Communication skills
- Goal-oriented
- Strong interpersonal skills
- Adaptable personality
- Team leadership qualities
- Brand building
- Communication skills
- Goal-oriented
- Strong interpersonal skills
- Adaptable personality
- Team leadership qualities
Languages
Spanish
Limited
Timeline
Brand Representative
Altar'd State
08.2026 - Current
Head Cake Decorator
Publix Grocery
10.2023 - Current
Membership Manager
Girl Scouts Of Gateway Council
05.2021 - 10.2023
Cashier
Publix Grocery
10.2020 - 05.2021
Special Events Manager
Seagar's Hilton Sandestin Beach Resort
07.2013 - 10.2020
Special Events Manager/Administrative Assistant to the General Manager
V Seagrove
03.2011 - 07.2013
High School Diploma -
Hoover High School