Quang Ha
Murrieta,California
Summary
Dynamic professional with a proven track record in brand building and customer engagement, honed as a Brand Representative at Hollister.Co and as a Karate Instructor at Z-Ultimate Self Defense Studio. Excelled in communication skills to elevate brand awareness and foster customer relations. Achieved significant improvements in client satisfaction and sales metrics through innovative marketing strategies and effective leadership.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Brand Representative
Hollister.Co
Temecula, California
09.2022 - 11.2023
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Built relationships with customers to encourage repeat business.
- Handled customer complaints in a professional manner.
- Tracked sales performance metrics to identify trends in the market place.
- Attended weekly team meetings to review performance goals and objectives.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Karate Instructor
Z-Ultimate Self Defense Studio
Murrieta, California
06.2019 - 08.2020
- Developed and taught karate classes for all levels of students, from beginners to advanced.
- Demonstrated proper form, technique, and safety protocols during class instruction.
- Provided individualized guidance and feedback to help students improve their performance.
- Encouraged positive attitude and motivation among students during class activities.
- Created lesson plans that incorporated physical conditioning exercises with martial arts drills.
- Monitored student behavior during class sessions to ensure safety regulations were followed.
- Served as a mentor for younger instructors within the dojo setting.
Education
High School Diploma -
Vista Murrieta High School
Murrieta, CA06-2023
Skills
- Brand building
- Communication skills
- Adobe photoshop expertise
- Effective communicator
- Lead generation
- Brand awareness
- Goal oriented
- Customer relations
- Branding
- Sales
- Customer engagement
- Marketing
- Sales expertise
Languages
English
Native/ Bilingual
Vietnamese
Native/ Bilingual
French
Limited
Certification
- Private Pilot License
- Karate Instructor Licence
Accomplishments
- "Employee of The Month" at Hollister
- "Student of The Month" at Vista Murrieta High School
- "Leader of The Week" in Link Crew
Timeline
Brand Representative
Hollister.Co
09.2022 - 11.2023
Karate Instructor
Z-Ultimate Self Defense Studio
06.2019 - 08.2020
High School Diploma -
Vista Murrieta High School
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