Excel
Delilah Hobel
Charlotte,NC
Summary
Mission-driven Barista Manager with excellent communication and teaching skills and infectious love of coffee. Maintains calm, mature and professional demeanor and proactive approach to problem-solving and staff management. Over several years of experience in specialty drink establishment with focused perspective on executing high-functioning coffee bar.
Talented Drafter with solid computer-aided design skills and familiarity with multiple industries. Generated accurate representations of buildings, systems and components to meet client parameters. High-level technical skills and attention to detail enabled impressive results.
Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business, and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
1
1
Language
Work History
Drafter
Hobel Design
Charlotte, NC
09.2020 - 01.2022
- Developed CAD drawings from hand sketches, verbal instructions and site visits.
- Used computer-aided design software to prepare blueprints and schematics.
- Reviewed specifications to generate complex details of individual system components.
- Consulted with architects, customers and vendors regarding project scope and milestone dates.
- Created, printed and modified drawings in AutoCAD and Revit.
- Analyzed component and system details to resolve design problems.
- Calculated dimensions and allowances with accurate precision for project specifications.
- Created CAD models and drawings for residential and commercial designs.
Barista
Starbucks
Charlotte, NC
11.2021 - Current
- Maintained supply levels in counter and customer areas to meet typical demands.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Upsold specialty items with beverages, increasing store sales.
- Maintained regular and consistent attendance and punctuality.
- Cultivated to recall customers' names and address each by name.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
- Maintained espresso equipment and performed minor repairs to keep coffee machines functioning properly.
- Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
Sleep Professional
Sleep Number
Charlotte, NC
02.2019 - 02.2020
- Applied prospecting expertise to generate and pursue leads, setting up appointments and site visits to maintain budding relationships.
- Maintained consistent sales by developing and deepening positive customer connections.
- Implemented effective networking strategies and elevated new business opportunities.
- Shaped value-added solutions and approaches for key audiences by leveraging industry trends in customer marketplaces and industries.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.
- Reached performance objectives and routinely met or exceeded sales goals.
- Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
Education
Bachelor of Science - Mechanical Engineering
University of North Carolina At Charlotte
Charlotte, NC 01.2020 - Current
Skills
Food preparation and safety
Foam art
Coffee machinery
Beverage preparation
Exceptional customer service
Excellent memory
Sales expertise
Cash Handling
Opening and closing duties
Employee training
Professional demeanor
Friendly and outgoing
Graphic design
Software
CAD
Revit
Windows Operating Systems
Oracle
Interests
I love learning how things work, and how to make them work more efficiently Gaining new knowledge and understanding is where I derrive much of my fulfillment
Timeline
Barista
Starbucks
11.2021 - Current
Drafter
Hobel Design
09.2020 - 01.2022
Bachelor of Science - Mechanical Engineering
University of North Carolina At Charlotte
01.2020 - Current
Sleep Professional
Sleep Number
02.2019 - 02.2020