Delilah Jimenez
Evergreen Park,IL
Summary
Dynamic PACT Care Manager at Edward Hines Jr. VA Hospital with expertise in care coordination and chronic disease management. Proven track record in triage assessment and patient advocacy, enhancing patient outcomes through tailored health education and effective communication. Committed to delivering high-quality care and fostering collaboration among interdisciplinary teams.
Overview
20
20
years of professional experience
1
1
Certification
Work History
PACT RN Care Manager. Primary care.
Edward Hines Jr. VA Hospital
Hines, IL
11.2018 - Current
- Administer health care services to patients across clinical and non-clinical settings via virtual, telephonic, and face-to-face interactions.
- Executed telephone triage assessments to facilitate prompt patient care. Prioritizing urgent cases effectively.
- Scheduled both regular and emergency appointments to optimize patient flow.
- Utilize knowledge and evidence-based practice to provide efficient care.
- Streamline efficient delivery of diverse health care services while advocating for patient needs.
- Conducted assessments to evaluate patient health and treatment needs.
- Provided treatment plans tailored to individual patient requirements.
- Facilitated effective communication between patients and healthcare team members.
- Case management that assures the treatment plan aligns with the patients' goals and preferences.
- Created a weekly injection clinic for arthritic patients to help manage chronic pain.
- Informed patients, secured consent, and executed time out to verify proper patient, site, and procedure before provider administering injection.
- Managed multiple PACT teams daily to ensure efficient operations.
- Assisted with patient intake to enhance workflow and patient experience.
- Supported healthcare staff during lab draws and specimen collection.
- Deliver patient and family health education emphasizing self-management, prevention, and wellness aligned with personalized health plans and goals
- Facilitate collaboration among Teamlet members (Patient, Primary Care Provider, RN Care Manager, Clinical Associate, and Clerical Associate) and expanded Team (family/caregiver, specialty providers) to develop patient-driven care plan.
- Actively manage high-risk veterans with elevated HgbA1C, hypertension, elevated LDLs, frequent hospitalizations/admissions, frequent visits to the ED/Urgent Care area, and those who are considered, by the team, to be at high risk for injury.
- Conducted documentation of assessments and interventions for patient care.
- Precepted and mentored newly hired nurses and healthcare techs to enhance team performance.
- Ensured completion of post-ED and post-discharge follow-up calls within two business days.
- Coordinated care plans for diverse patient populations across multiple healthcare settings.
Registered Nurse
Aperion Care Long Term Care and Rehabilitation
Burbank, IL
01.2016 - 06.2025
- Conduct comprehensive physical exams, performing head-to-toe assessments emphasizing health promotion and maintenance.
- Supported and instructed patients in understanding disease dynamics and effective management practices.
- Administered medication, performed wound care, and other personalized interventions.
- Analyzed patient information and applied critical thinking skills to enhance optimal health
- Coordinated care, in collaboration with a wide array of healthcare professionals.
- Oversaw and managed care provided by healthcare personnel, including LPNs and certified nurse aides.
- Conducted research in support of improved practice and patient outcomes.
- Experienced in geriatric care, hospice care, mental health care, rehab, sub-acute care, and long-term care.
- Provided patient care and education to patients with chronic illnesses.
Full Time Mail Handler
United States Postal Service
Bedford Park, IL
10.2005 - 11.2018
- Serve as full-time Mail Handler with United States Postal Service
- Achieved nursing degree while serving with US Postal Service.
- I utilized my degree in nursing to advance my career and continue my service in the government sector.
- Sorted and distributed incoming mail to designated departments efficiently.
- Ensured compliance with safety procedures and guidelines consistently.
Registered Nurse
Symphony at Midway
Chicago, IL
08.2014 - 09.2015
- Executed detailed head-to-toe evaluations, managed medication administration, and supplied wound care in conjunction with individualized nursing interventions.
- Supported and trained patients in comprehending disease processes and implementing management techniques.
- Facilitate care coordination in partnership with interdisciplinary team
- Managed and guided care executed by other healthcare professionals.
- Educated patients and families on health management and rehabilitation goals.
Education
Bachelor's degree - Nursing
Purdue University Northwest
Hammond, IN10.2018
Associate's degree - Associate in Applied Science (AAS) Nursing
Richard J. Daley College
Chicago, IL05.2013
Skills
- Care coordination
- Triage assessment
- Patient advocacy
- Chronic disease management
- Health education
- Documentation standards
Certification
- Registered Professional Nurse (RN), IL
- CPR Certified
Job Related Training
- PACT care manager for primary care clinic
- Established and managed Joint injection clinic for arthritic patients
- Participated in a process improvement project focused on post discharge hospitalization
- Certified Telemetry Nurse
- Experienced in geriatric care, hospice care, mental health care, rehab, sub-acute care, and long-term care
- Experience in primary care, employee health, covid, and vaccination clinics
- Telephone nursing triage
- Home care visits
Affiliations
- Graduated from nursing shool with high honors
- Ordered supplies needed to run the clinic efficiently
- Participated in process improvement project to help reduce use of emergency room services
Accomplishments
Established a joint injection clinic to manage chronic pain conditions
Language Skills
English
Professional
Spanish
Limited
Languages
English (Advanced)
Spanish (Intermediate)
Timeline
PACT RN Care Manager. Primary care.
Edward Hines Jr. VA Hospital
11.2018 - Current
Registered Nurse
Aperion Care Long Term Care and Rehabilitation
01.2016 - 06.2025
Registered Nurse
Symphony at Midway
08.2014 - 09.2015
Full Time Mail Handler
United States Postal Service
10.2005 - 11.2018
Bachelor's degree - Nursing
Purdue University Northwest
Associate's degree - Associate in Applied Science (AAS) Nursing
Richard J. Daley College