Delilah Lynn De La Fuente
Pharr
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
TTEC
McAllen
06.2024 - 01.2026
- Assisted customers with inquiries and resolved issues efficiently.
- Processed orders and managed customer accounts using company software.
- Educated clients on product features and benefits through clear communication.
- Analyzed customer complaints to identify trends and improve service quality.
- Documented complaint resolutions in the case management system for tracking purposes.
- Assisted customers in selecting credit card options tailored to their needs.
- Educated clients on responsible credit usage and financial management practices.
- Developed and implemented sales strategies to increase credit card applications.
Agent Representative
Maximus
Edinburg
03.2020 - 04.2024
- Processed orders, forms, applications, and requests accurately and efficiently.
- Verified accuracy of customer information in the database system.
- Followed up on any unresolved cases within a given time frame as per company policy.
Receptionist
McAllen Economic Development Corporation
01.2019 - 01.2020
- Answer visitors’ enquiries about the company and its products or services, directing visitors to their destination, answering and transferring phone calls, sorting and handling mail, etc.
Receptionist
Texas Inn & Suites
01.2012 - 01.2013
- Greet arriving guests, assign rooms, issue keys, and collect guest payment and billing information. Organize pastry pantry, provide guests with access to hotel services, forward in-room meal requests, etc.
Medical Assistant/ Patient Services Clerk
Genesis Healthcare
01.2010 - 01.2012
- Greet and schedule patient appointments, check in and out patients, intake patient vitals, Process payments for co-pays, process billing and insurance claims, release medical records, and other clerical duties.
Education
Medical Assistant -
Southwest Schools of Business
High School Diploma -
Sharyland High School
Skills
- Microsoft Office - Word
- Microsoft Office - Excel
- Microsoft Office - PowerPoint
- WPM: 45
- Customer education
- Case resolution
- Goal oriented
- Payment processing
- Fraud investigation
- Customer satisfaction
- Complaint handling
Timeline
Customer Service Representative
TTEC
06.2024 - 01.2026
Agent Representative
Maximus
03.2020 - 04.2024
Receptionist
McAllen Economic Development Corporation
01.2019 - 01.2020
Receptionist
Texas Inn & Suites
01.2012 - 01.2013
Medical Assistant/ Patient Services Clerk
Genesis Healthcare
01.2010 - 01.2012
Medical Assistant -
Southwest Schools of Business
High School Diploma -
Sharyland High School