Summary
Overview
Work History
Education
Skills
Timeline
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Astrid Newcomb

Jacksonville,FL

Summary

Accomplished professional with a proven track record at Publix, excelling in customer satisfaction and efficient data management. Skilled in Microsoft Office and renowned for attention to detail, I significantly enhance operational efficiency. Expert in navigating complex customer interactions, I consistently deliver high-quality outcomes, demonstrating exceptional communication and organizational skills.

Overview

32
32
years of professional experience

Work History

Customer Service Staff

Publix
, USA
05.2021 - Current
  • Provide excellent customer service by responding to inquiries, resolving complaints, and ensuring customer satisfaction.
  • Process payments accurately and efficiently using the point-of-sale system.
  • Process lotto for customers, and verify lotto cash.
  • Serves as a liaison between the store and its management on product distribution, stocking requirements, and other general situations.

Covid-19 Data Entry Clerk

Remedy
03.2021 - 04.2021
  • Received paper consent forms and input info into an Excel spreadsheet
  • Make a Master list of each site and upload to Florida Shots

Collector

Citibank
11.2002 - 03.2017
  • To call on account holders and inform them of their outstanding debt
  • Review the debt and work out a payment plan

Teller

Navy Federal Credit Union
02.2001 - 08.2002
  • Maintain a basic understanding of the banking products and services
  • Accurately and efficiently process client transactions
  • Fully comply with company and departmental policy and regulations
  • Provide excellent banking service

Cashier

Publix
06.1993 - 08.2000
  • Provide a positive customer experience with friendly and courteous service
  • Count money in drawer at the beginning and end of shift
  • Greet customers when entering or leaving establishment
  • Maintain a clean and tidy checkout area
  • Answer customer questions and get a manager if issue is not resolved
  • Bag items carefully

Education

Office Management A.S. -

Florida State College of Jacksonville (FSCJ Then FCCJ)
05.1999

Skills

  • Microsoft Office - Word
  • Microsoft Office - Excel
  • Microsoft Office - PowerPoint
  • Data Entry
  • Attentive to detail
  • High quality of work

Timeline

Customer Service Staff

Publix
05.2021 - Current

Covid-19 Data Entry Clerk

Remedy
03.2021 - 04.2021

Collector

Citibank
11.2002 - 03.2017

Teller

Navy Federal Credit Union
02.2001 - 08.2002

Cashier

Publix
06.1993 - 08.2000

Office Management A.S. -

Florida State College of Jacksonville (FSCJ Then FCCJ)
Astrid Newcomb