Astrid Newcomb
Jacksonville,FL
Summary
Accomplished professional with a proven track record at Publix, excelling in customer satisfaction and efficient data management. Skilled in Microsoft Office and renowned for attention to detail, I significantly enhance operational efficiency. Expert in navigating complex customer interactions, I consistently deliver high-quality outcomes, demonstrating exceptional communication and organizational skills.
Overview
32
32
years of professional experience
Work History
Customer Service Staff
Publix
, USA
05.2021 - Current
- Provide excellent customer service by responding to inquiries, resolving complaints, and ensuring customer satisfaction.
- Process payments accurately and efficiently using the point-of-sale system.
- Process lotto for customers, and verify lotto cash.
- Serves as a liaison between the store and its management on product distribution, stocking requirements, and other general situations.
Covid-19 Data Entry Clerk
Remedy
03.2021 - 04.2021
- Received paper consent forms and input info into an Excel spreadsheet
- Make a Master list of each site and upload to Florida Shots
Collector
Citibank
11.2002 - 03.2017
- To call on account holders and inform them of their outstanding debt
- Review the debt and work out a payment plan
Teller
Navy Federal Credit Union
02.2001 - 08.2002
- Maintain a basic understanding of the banking products and services
- Accurately and efficiently process client transactions
- Fully comply with company and departmental policy and regulations
- Provide excellent banking service
Cashier
Publix
06.1993 - 08.2000
- Provide a positive customer experience with friendly and courteous service
- Count money in drawer at the beginning and end of shift
- Greet customers when entering or leaving establishment
- Maintain a clean and tidy checkout area
- Answer customer questions and get a manager if issue is not resolved
- Bag items carefully
Education
Office Management A.S. -
Florida State College of Jacksonville (FSCJ Then FCCJ)
05.1999
Skills
- Microsoft Office - Word
- Microsoft Office - Excel
- Microsoft Office - PowerPoint
- Data Entry
- Attentive to detail
- High quality of work
Timeline
Customer Service Staff
Publix
05.2021 - Current
Covid-19 Data Entry Clerk
Remedy
03.2021 - 04.2021
Collector
Citibank
11.2002 - 03.2017
Teller
Navy Federal Credit Union
02.2001 - 08.2002
Cashier
Publix
06.1993 - 08.2000
Office Management A.S. -
Florida State College of Jacksonville (FSCJ Then FCCJ)