Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Section name
Timeline
Generic

CHENELDY ALEXANDRE

Wellington

Summary

Reliable professional with 4+ years of customer service expertise, 6 months of Amazon DSP delivery experience, and 9 months in gas station operations. Proven skills in cash handling, route navigation, inventory management, and customer relations. Adept at multitasking in fast-paced environments while maintaining excellent service standards.

Customer service professional with deep commitment to delivering exceptional support. Known for resolving inquiries swiftly and enhancing customer satisfaction. Strong focus on teamwork and adaptability, ensuring reliable and flexible service. Proficient in communication and problem-solving.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Staff

Publix Super Markets
04.2021 - Current
  • Deliver exceptional customer service with efficient checkout operations
  • Handle $500+ daily cash transactions with 100% accuracy
  • Maintain clean, organized workspace while assisting 50+ customers/hour
  • Assisted in training new staff on store policies and customer interaction techniques.
  • Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
  • Maintained knowledge of product offerings to enhance customer experience and satisfaction.
  • Trained new hires on company procedures and best practices for handling customer inquiries efficiently and effectively.
  • Managed high call volume while maintaining a professional demeanor, ensuring timely assistance for all customers.

Delivery Driver

Amazon DSP (Choice DSP)
11.2023 - 05.2024
  • Safely operated delivery vans for 150+ daily stops
  • Maintained 98% on-time delivery rate using Amazon routing systems
  • Loaded/unloaded 200+ packages daily with proper handling
  • Delivered packages efficiently, ensuring timely arrival to customers and maintaining high satisfaction levels.
  • Operated delivery vehicle safely, adhering to all traffic regulations and company guidelines.

Gas Station Attendant

RaceTrac
11.2022 - 08.2023
  • Processed fuel transactions and convenience store sales
  • Managed inventory stocking and store cleanliness
  • Provided prompt customer service during high-volume shifts
  • Operated fuel dispensing equipment and maintained safety protocols to ensure compliance with industry standards.
  • Processed customer transactions efficiently using point-of-sale systems, enhancing overall customer satisfaction.
  • Managed inventory levels, restocked merchandise, and organized displays to optimize product visibility and sales.
  • Trained new staff on operational procedures and customer service best practices for improved team performance.
  • Monitored store cleanliness and maintenance, ensuring a welcoming environment for customers at all times.

Education

High School Diploma -

Forest Hill High School
West Palm Beach, FL
06.2020

Skills

  • Exceptional customer service
  • Over four years in customer service
  • Customer service orientation
  • Bilingual: Fluent in English and Haitian Creole
  • Retail operations management
  • Skilled in processing high-volume cash transactions
  • Proficient in POS systems
  • Inventory management & stocking
  • Delivery & Logistics
  • Route navigation expertise with Amazon DSP
  • 150 daily package delivery operations
  • Safe van operation & load management
  • Technical & Organizational
  • Microsoft Office Suite (Word, PowerPoint, Outlook)
  • Time management & multitasking
  • Class D security certification holder

Accomplishments

  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.

Certification

Class D Security Certified

Languages

English
Full Professional

Section name

driving, customer service, moving, warehouse

Timeline

Delivery Driver

Amazon DSP (Choice DSP)
11.2023 - 05.2024

Gas Station Attendant

RaceTrac
11.2022 - 08.2023

Customer Service Staff

Publix Super Markets
04.2021 - Current

High School Diploma -

Forest Hill High School

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