Sebastian Ornesca
Lake Worth,FL
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
6
6
years of professional experience
Work History
Customer Service Staff
Publix
Manalapan
08.2018 - Current
- Facilitated efficient sales transactions, ensuring a seamless customer experience
- Managed escalated customer calls, implementing quality assurance measures
- Provided accurate information on product concerns, service levels, and policies
- Oversaw cash stock and inventory balances, ensuring precision in financial transactions
- Executed diverse tasks, including processing money orders, managing returns/exchanges, and handling daily shipments
- Assumed managerial responsibilities for the customer service department in the manager's absence.
Education
Bachelor of Science in Business Administration, Management -
Western Governors University
Associate of Arts -
Palm Beach State College
High School Diploma -
Lake Worth High School
Skills
- Proficient in Microsoft Office / Google apps
- Highly motivated and detail-oriented professional with exceptional interpersonal skills
- Proven ability to collaborate effectively in both team and individual work environments
- Excellent communication, time management, and organizational skills
- Strong attention to detail and proficiency in management/leadership
- Demonstrates a strong work ethic and moral compass
- Microsoft Excel
Languages
- English
- Haitian Creole
Languages
English
Professional
creole
Professional
Timeline
Customer Service Staff
Publix
08.2018 - Current
Bachelor of Science in Business Administration, Management -
Western Governors University
Associate of Arts -
Palm Beach State College
High School Diploma -
Lake Worth High School
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