Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Christhele Leconte

North Miami Beach,FL

Summary

Dynamic customer service professional with a proven track record at Publix Supermarket, excelling in problem-solving and communication. Skilled in multitasking and call handling, I enhance customer satisfaction through effective collaboration and attention to detail. Committed to delivering exceptional service while leveraging technical proficiency in Microsoft Office and scheduling software.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Staff

Publix Supermarket
Mary Brickell
02.2020 - Current
  • Company Overview: Mary Brickell
  • Managed high-volume customer interactions, resolving inquiries and complaints efficiently
  • Developed strong communication and multitasking skills while assisting customers and coordinating with team members
  • Maintained organization in a fast-paced environment, ensuring smooth store operations and high customer satisfaction
  • Mary Brickell

Sale Representative

Molina Healthcare
Hialeah, Florida
01.2022 - 12.2024
  • Prepared and delivered appropriate presentations on products and services.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Provided technical support for customers using the company's products or services.
  • Analyzed customer feedback to improve products and services.
  • Answered inquiries from prospective customers regarding features of products and services offered.
  • Listened to customer needs to identify and recommend best products and services.
  • Greeted and assisted customers to foster positive experiences.
  • Coordinated with other departments to ensure timely delivery of orders.

Bell Dispatcher

Hilton Hotel
08.2018 - 01.2020
  • Managed guest requests by coordinating bell staff for luggage assistance, transportation, and deliveries
  • Handled high-volume calls, dispatching personnel efficiently to provide prompt service
  • Maintained detailed records of guest requests, lost-and-found items, and staff assignments
  • Assisted guests with hotel services, directions, and local recommendations, ensuring a seamless experience
  • Collaborated with front desk, housekeeping, and valet teams to enhance hotel operations and guest satisfaction

Education

Associate of Science - Nursing

Miami Dade College
Miami, Florida
12.2024

Associate of Arts - Nursing

Miami Dade College
Miami, Florida
05.2023

Skills

  • Strong verbal and written communication
  • Problem-solving and decision-making
  • Multitasking and prioritization
  • Call handling and dispatch coordination
  • Attention to detail and accuracy
  • Team collaboration and adaptability
  • Proficient in Microsoft Office, and scheduling software

Certification

  • BLS (Basic Life Support)
  • Certified Nursing Assistant (CNA)

References

Miles Johnson, (305) 308-6730

Timeline

Sale Representative

Molina Healthcare
01.2022 - 12.2024

Customer Service Staff

Publix Supermarket
02.2020 - Current

Bell Dispatcher

Hilton Hotel
08.2018 - 01.2020

Associate of Science - Nursing

Miami Dade College

Associate of Arts - Nursing

Miami Dade College

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Christhele Leconte