Delilah Mondragon
Pikesville,MD
Summary
Qualified Security Officer with experience maintaining safety for campus grounds and facilities. Talented at roving control and entrance control. Successfully remains calm in high-pressure situations and interactions with difficult individuals. Detail-oriented Security Officer equipped with excellent memory and awareness of people, events and facilities. Skilled in responding to emergency situations and providing crisis intervention. Exercises sound judgment during crisis and emergency situations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Security Officer
Accurate Security
Houston, TX
09.2023 - 04.2024
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Checked for safety hazards and took corrective action when necessary.
- Responded to alarms and conducted investigations as required.
- Provided assistance to other departments as needed such as deliveries from vendors or contractors.
- Confirmed visitor identification prior to granting entry into the building.
- Investigated all reported incidents of theft or vandalism on premises.
- Operated communication systems between officers stationed throughout the facility.
- Performed first aid and CPR when necessary during emergency situations.
- Maintained accurate logs of all security related activities.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
Security Officer
Danner's Security
Pasadena, TX
11.2022 - 09.2023
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Identified suspicious activity to determine appropriate response.
- Monitored security cameras to identify and respond to suspicious activity.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
Cashier
Houston Garden Center
Houston, TX
04.2021 - 11.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Issued receipts, refunds, credits or change due to customers.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Trained new team members in cash register operation, stock procedures, and customer services.
Laborer
Mundy Companies
Pasadena, TX
02.2013 - 08.2019
- Prepared work orders for customer requests, retrieved items from storage areas or other departments as needed.
- Conducted regular inventories to ensure adequate stock levels were maintained at all times.
- Kept records of all incoming and outgoing tool room equipment through a computerized system.
- Sourced replacement parts for defective components found during inspections of returned items.
- Adhered to company procedures related to hazardous materials handling, waste disposal and environmental regulations.
- Created labels for products with information such as part numbers, expiration dates or lot codes.
- Maintained an organized and clean workspace, stocked shelves with inventory and monitored stock levels.
Education
High School Diploma -
Marquis Learning Center
Houston, TX06-2012
Skills
- Stationary surveillance
- Document Management
- Electronic surveillance
- Crime Prevention
- CCTV Monitoring
- Identification verification
- Emergency Response
- Investigative abilities
- Interior and exterior patrol
Languages
English
Professional
Spanish
Professional
Certification
- Twic Card
References
References available upon request.
Timeline
Security Officer
Accurate Security
09.2023 - 04.2024
Security Officer
Danner's Security
11.2022 - 09.2023
Cashier
Houston Garden Center
04.2021 - 11.2022
Laborer
Mundy Companies
02.2013 - 08.2019
High School Diploma -
Marquis Learning Center
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