Delilah Munoz
Shorewood,IL
Summary
Professional with extensive experience in executive support and Sales management. Adept at coordinating schedules, managing communications, and handling confidential information with discretion. Strong focus on team collaboration and achieving high-impact results. Known for adaptability, reliability, and exceptional organizational and multitasking skills. Proficient in calendar management, travel arrangements, and project coordination, ensuring seamless operations in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Senior Executive Assistant
T-Mobile
04.2022 - 11.2024
- Managed schedules, events and travel plans for conferences, meetings and seminars, as well as domestic and international trips for 1 executive and 7 Directors.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Contributed to smooth business operations by planning and organizing meetings and conferences.
- Managed complex calendar scheduling with focus on proper allocation of executive availability.
- Maintained professionalism while handling sensitive information by adhering to strict confidentiality protocols at all times.
- Developed strong relationships with internal departments to facilitate cross-functional collaboration on key initiatives driven by senior leaders.
- Assisted senior management with major initiatives and projects.
- Created expense reports, budgets, and filing systems for management team.
- Contributed to organizational growth by identifying and implementing process improvements in various administrative capacities.
Retail Store Manager
T-Mobile
12.2018 - 04.2022
- Lead a team of 10-15 employees daily, maintaining proper staffing for the store and district.
- Ability to work with various teams & store locations; have been consistently chosen to revamp locations that are underperforming.
- Effectively communicate with other locations in and out of my district.
- Completed routine store inventories.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Sales Expert/Retail Associate Manager/Retail Sales Lead
T-Mobile
11.2015 - 12.2018
- Leader in a location that was part of the top 10% in volume for the market.
- Training location.
- Certified new hires.
- Exceeded sales targets consistently by identifying new opportunities and successfully closing deals.
- Fostered a collaborative environment within the team, promoting effective communication and teamwork towards shared goals.
- Drove team revenue totals by bringing in top sales numbers.
Retail Sales Associate
ATT
01.2013 - 11.2015
- Met expectations by attaining monthly quotas given.
- Trained new hires in all systems and sales models.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Education
Certificate - Project Management
Florida State College
Jacksonville, FL01-2023
Associate of Applied Business - Business
Morton College
Cicero, IL02-2019
Skills
- Process improvement strategies
- Exceptional interpersonal skills
- Meticulous attention to detail
- High-level confidentiality
- Effective problem solving
- Adaptable to change
- Team leadership experience
- Meeting ,Schedule & calendar planning
- Executive Support
- Event Planning
- Sales coaching
- Expense documentation
Timeline
Senior Executive Assistant
T-Mobile
04.2022 - 11.2024
Retail Store Manager
T-Mobile
12.2018 - 04.2022
Sales Expert/Retail Associate Manager/Retail Sales Lead
T-Mobile
11.2015 - 12.2018
Retail Sales Associate
ATT
01.2013 - 11.2015
Certificate - Project Management
Florida State College
Associate of Applied Business - Business
Morton College
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