Delilah C. Nguyen

• Receive lab specimens from client for accurate processing
• Data entry, tracking of and expedite irreplaceable specimens at end of shift; Send nightly report to Burlington
• Create lab requisitions via lab orders from medical providers/lab staff
• Send medical translations department for billing/invoices as needed; knowledge of test and ICD codes
• Troubleshoot for internal and external clients; Assist as needed; Training new employees
• Knowledge of LCLS, SIS and other hospital databases

• Oversee and train new processing coordinators
• Quality control standards on loan files prior to closing
• Managed high-volume data entry tasks, resulting in accurate and timely updates to company records.
• Make recommendations for procedural changes to increase efficiency
• Delivered exceptional client service through prompt response times, attention to detail, and thorough follow-up on outstanding matters.

• Delivered support to centralized business unit of 20 employees and provided research, logistics
• Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
• Supported staff project initiatives, root cause analysis
• Administered information systems, internal auditing, compliance, materials management and risk management for designated department region; UAT for systems used
• Assessed/reviewed outside bank counsel prepared packages to make certain all parties involved had proper authority to execute loan transaction(s)

BSBA Old Dominion University, Norfolk, VA