DELILAH OCHOA
Orlando,FL
Summary
Dedicated client advisor with a strong background in luxury retail, specializing in personalized customer engagement and effective team training. Expertise in visual merchandising and inventory management, contributing to enhanced sales and customer satisfaction. Eager to apply strategic insights and client-focused strategies in a challenging role.
Overview
3
3
Languages
20
20
years of professional experience
Work History
Client Advisor/Key Holder
Balenciaga
Orlando, Florida
03.2025 - Current
- Provided exceptional customer service to high-end clientele in luxury retail.
- Advised clients on luxury product selections tailored to individual preferences.
- Educated clients on fashion trends and brand heritage, guiding informed purchasing decisions.
- Cultivated lasting relationships with repeat customers through personalized follow-up, fostering brand loyalty.
- Collaborated with team to enhance store presentation and optimize product displays, improving customer engagement.
- Maintained current knowledge of inventory and product availability for clients.
- Conducted daily morning briefs with team to train on product knowledge and selling techniques.
Assistant Manager
Christian Louboutin
Orlando
07.2022 - 02.2025
- Assisted general manager in strategizing, planning, and implementing company initiatives.
- Coordinated daily operations to enhance workflow and service delivery.
- Resolved customer complaints promptly, achieving high satisfaction rates.
- Trained sales associates and new hires on company policies and procedures.
- Maintained comprehensive knowledge of products, services, and policies to address inquiries.
- Managed inventory levels to maintain optimal stock.
- Visual merchandising aligned with company standards and monthly updates.
- Collaborated with marketing/events teams to execute clienteling events that increased foot traffic.
Sales Associate
Christian Louboutin
Orlando
01.2020 - 07.2022
- Generated over $1.5 million in annual sales through strategic initiatives.
- Achieved consistent KPI targets, contributing to enhanced operational performance.
- Maintained store visuals in accordance with company standards, reinforcing brand consistency.
- Managed efficient store opening and closing processes.
- Cultivated collaboration and teamwork, enhancing team dynamics and morale.
Sales Associate/ key holder
Tag Heuer
Orlando
01.2019 - 01.2020
- Guided customers in selecting luxury timepieces and accessories, ensuring informed purchasing decisions.
- Delivered exceptional customer service and efficiently resolved complaints to enhance customer experience
- Conducted follow-ups with clients to confirm satisfaction with purchases and reinforce quality service
- Oversaw inventory levels to ensure accuracy and availability of stock and ensured proper stock levels
Sales Associate
Emporio Armani
Orlando
07.2017 - 10.2018
- Upsold and cross-sold products to increase overall sales revenue.
- Delivered exceptional customer service to build brand loyalty.
- Greeted customers promptly and courteously to foster a welcoming atmosphere.
- Assisted in visual merchandising, enhancing store displays to attract customers.
- Managed inventory levels to maintain optimal stock availability and support sales.
- Followed up with clients to confirm purchase satisfaction and service quality.
- Collaborated with team members to consistently meet and exceed sales targets.
Assistant Manager
Hugo Boss
Orlando
11.2006 - 06.2016
- Exceeded sales targets consistently by implementing effective product knowledge and upselling techniques.
- Trained new sales associates in customer service and sales strategies, improving overall team effectiveness.
- Promoted from sales associate by demonstrating strong leadership skills.
- Closed and opened store, ensuring seamless transitions between shifts.
- Collaborated with team members to create engaging shopping experiences, leading to increased customer satisfaction.
- Processed returns, exchanges, and transactions efficiently using POS system.
- Maintained extensive product knowledge to address customer inquiries effectively.
- Supported visual merchandising efforts to maintain company standards and attract customer interest.
Education
High School Diploma -
Cypress Creek High School
Orlando, FL05-2005
Skills
- Product knowledge
- Selling techniques
- Upselling strategies
- Clienteling strategies
- Inventory management
- Visual merchandising
- Sales training
- Team leadership
- Teamwork
- Effective communication
- Problem solving
- Relationship management
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Portuguese
Limited
Timeline
Client Advisor/Key Holder
Balenciaga
03.2025 - Current
Assistant Manager
Christian Louboutin
07.2022 - 02.2025
Sales Associate
Christian Louboutin
01.2020 - 07.2022
Sales Associate/ key holder
Tag Heuer
01.2019 - 01.2020
Sales Associate
Emporio Armani
07.2017 - 10.2018
Assistant Manager
Hugo Boss
11.2006 - 06.2016
High School Diploma -
Cypress Creek High School