delilah rico
Hollister,CA
Summary
Motivated professional trained in mobility assistance, personal hygiene support, and housekeeping. Monitors medical conditions and works with healthcare providers to optimize care. Focuses on comfort and emotional support and meets physical needs.
Overview
2026
2026
years of professional experience
1998
1998
years of post-secondary education
Work History
Elderly Caregiver
Privately self employed
Hollister, California
06.2021 - 09.2025
- Provided daily assistance with personal care and hygiene tasks for elderly clients.
- Administered medications according to prescribed schedules and monitored health conditions.
- Assisted clients with mobility and physical activities to enhance their independence.
- Coordinated meal preparation and ensured adherence to dietary restrictions and preferences.
- Instructed family members on how to provide bedside care.
- Contributed to case reviews of client status and progress.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
- Contacted medical providers on behalf of clients to follow up on appointments.
CSR Escalation Team
Rush Order
Gilroy, California
- Assisted customers with order inquiries and product information.
- Processed returns and exchanges efficiently and accurately.
- Managed customer accounts using internal software tools.
- Handled high call volumes while ensuring quality service.
- Documented customer interactions for future reference and follow-up.
- Handled customer inquiries and complaints in a timely manner.
- Participated in team meetings or training sessions when necessary.
- Collaborated with other teams within the organization to resolve complex issues related to customers' accounts.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
GED
San Jose, CASkills
- Medication administration
- Patient mobility assistance
- Meal preparation coordination
- Medical appointment follow-up
- Time management
- Customer service
- Relationship building
- Compassionate care
- Data confidentiality
- Problem-solving
- Active listening
- Medical appointment coordination
- Case management
- Clear communication
- Record keeping
- Problem-solving approaches
- Data entry accuracy
- Customer relationship management
- Client progress documentation
References
References available upon request.
Timeline
Elderly Caregiver
Privately self employed
06.2021 - 09.2025
CSR Escalation Team
Rush Order
GED