Delilah Rodriguez-Padua
Cable ONE
West Palm Beach,SC
11
years of professional experience
Results-driven Sales Professional skilled in multitasking and fostering customer loyalty. Builds strong relationships while meeting sales targets, leveraging expertise in customer service and cash management. Proficient in POS systems and excels at upselling and product promotion.
Work History
Retention Customer Service Representative
1 Year 4 Months- Resolved customer inquiries and issues efficiently, contributing to improved satisfaction levels.
- Developed comprehensive product knowledge to effectively address customer inquiries and enhance satisfaction.
- Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
- Managed high-volume call queues while maintaining composure and professionalism.
- Analyzed customer feedback to identify retention trends and improve service strategies.
- Developed targeted communication campaigns to enhance customer loyalty and engagement.
- Conducted follow-up calls to confirm resolution of customer concerns and verify satisfaction.
- Identified upselling and cross-selling opportunities during interactions, enhancing overall revenue potential.
Live Chat Agent
3 Years- Handled inbound customer chat conversations from various websites.
- Asked open-ended questions to determine which services would be best fit for customers' needs.
- Remedied issues quickly and within the parameters of company-mandated policies and procedures.
- Documented all customer information accurately in the computer system, providing dated notes for future reference.
- Collaborated with customers to resolve issues promptly and effectively.
- Responded proactively and positively to rapid change.
- Regularly updated knowledge on service changes by reviewing company communications and training materials.
- Managed high volume of customer chats, ensuring minimal wait times.
- Responding proactively and positively to rapid change.
Call Center Representative
9 Months- Sought training to enhance customer relationship management skills, contributing to improved satisfaction scores.
- Pursued learning and development opportunities to maintain high performance standards.
- Investigated and resolved customer inquiries and complaints quickly.
- Handled high volume of inbound calls, providing product and service information and generating quotes for customers.
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
- Engaged in learning and development opportunities to promote continued performance improvement.
- Provided exceptional service to customers, ensuring their needs were met.
Brand Specialist
7 Months- Improved customer satisfaction by finding creative solutions to problems.
- Streamlined operations by collaborating with team members and customers to develop effective solutions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about special pricing opportunities and company offerings, enhancing their purchasing decisions.
- Resolved customer concerns by de-escalating issues while maintaining a calm and friendly demeanor.
- Reviewed account and service histories to identify trends and issues.
- Documented conversations with customers to track requests, problems and solutions.
Store Manager
2 Years- Drove branch sales, consistently achieving monthly quotas through effective team collaboration.
- Collaborated with staff and clients to enhance customer service, consistently surpassing team objectives.
- Maintained proper product levels and inventory control.
- Oversaw employee scheduling to guide operations.
- Hired, trained and evaluated personnel in sales and marketing.
- Handled new hire training and kept employees up-to-date through frequent meetings.
- Coached sales associates on product knowledge by utilizing training tools.
- Utilized social media and brand marketing to achieve sales quota.
- Identified performance gaps and implemented targeted process improvements to enhance operational efficiency.
- Counted cash drawers accurately to ensure proper balance at end of shift. and secured cash in the vault.
- Received and effectively displayed incoming product to promote timely sales.
- Counted cash drawers and secured cash in the vault.
- Uphold and communicate store policies and standards to ensure quality, safety and cleanliness.
- Delegated tasks to team members according to their strengths and job knowledge.
- Instructed staff on appropriately handling difficult and complicated sales.
- Responded to customer concerns with friendly and knowledgeable service.
Cashier
- Organized and replenished shelves with products to ensure customer accessibility.
- Processed cash, credit, and debit transactions accurately, ensuring customer satisfaction through precise change delivery.
- Bagged merchandise efficiently to reduce risk of damage and enhance customer experience.
- Bagged merchandise in a careful and efficient manner to minimize damage.
- Received customers at the entrance with a warm greeting to create a friendly atmosphere.
- Requested forms of identification when needed for specific transactions, checked details and promptly verified purchasing ability.
- Welcomed customers warmly, offering prompt and attentive assistance to address their needs.
Education
Grades 9 - Part of 11
Grades 7 - 8
GED
Part of Grade 11 - 1
Skills
Great customer service
Customer service excellence
Upselling strategies
Customer engagement
Team leadership and coaching
Collaborative worker
Customer retention
Organized
Persuasive
Reliable
Hardworking
Customer needs assessment
Accomplishments
- Fostered the only environment in Philadelphia in which team members consistently delivered excellent customer service
- Received management commendations for consistently high customer service scores.
Timeline
Retention Customer Service Representative
Cable ONE
06.2025 - CurrentRead More
Live Chat Agent
UBreakiFix
03.2022 - 03.2025Read More
Call Center Representative
WEC Energy Group
04.2021 - 01.2022Read More
Brand Specialist
Global Response
05.2020 - 12.2020Read More
Store Manager
Cricket Wireless LLC
01.2017 - 01.2019Read More
Cashier
Quicky Mart Express
01.2016 - 01.2016Read More
Commonwealth Charter Academy
GED
Read More
Harding Warren G Middle School
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Sankofa Freedom Academy Charter School
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