Delilah Rodriguez-Padua
West Palm Beach
Summary
Talented Sales Professional effective at multitasking and maintaining a friendly attitude under pressure. Efficiently builds loyalty and long-term relationships with customers while consistently achieving individual sales goals. Excellent customer service, communication and listening skills with cash management and POS systems experience. Friendly, enthusiastic and highly successful at upselling and promoting new products.
Overview
11
11
years of professional experience
Work History
Retention Customer Service Representative
Cable ONE
06.2025 - Current
- Resolved customer inquiries and issues efficiently, enhancing overall satisfaction levels.
- Analyzed customer feedback to identify retention trends and improve service strategies.
- Developed targeted communication campaigns to enhance customer loyalty and engagement.
- Developed comprehensive product knowledge to effectively address customer inquiries and enhance satisfaction.
- Resolved discrepancies in billing by conducting thorough account analyses.
- Managed high-volume call queues while maintaining composure and professionalism.
- Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
- Identified opportunities for upselling or cross-selling products during interactions, increasing revenue generation potential.
Live Chat Agent
UBreakiFix
Orlando, FL
03.2022 - Current
- Handled inbound customer chat conversations from various websites.
- Asked open-ended questions to determine which services would be best fit for customer's needs.
- Remedied issues quickly and within parameters of company-mandated policies and procedures.
- Documented all customer information accurately in computer system, providing dated notes for future reference.
- Worked closely with each customer to carefully resolve issues within a timely fashion.
- Assisted department with email-based and social media based chats.
- Responding proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of service changes.
- Answered constant flow of customer chats with minimal wait times.
- Assisted customers with setting appointments and canceling them.
Call Center Representative
WEC Energy Group
Pompano Beach, FL
04.2021 - 01.2022
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
- Engaged in learning and development opportunities to promote continued performance improvement.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered excellent customer service customer satisfaction rating.
Brand Specialist
Global Response
Plantation, FL
05.2020 - 12.2020
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Improved operations by working with team members and customers to find workable solutions.
- Improved customer satisfaction by finding creative solutions to problems.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Educated customers on special pricing opportunities and company offerings.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Reviewed account and service histories to identify trends and issues.
- Documented conversations with customers to track requests, problems and solutions.
Store Manager
Cricket Wireless LLC
Philadelphia, Pennsylvania
01.2017 - 01.2019
- Hired, trained and evaluated personnel in sales and marketing.
- Drove branch sales to achieve monthly quotas.
- Cooperated with staff and clients to achieve customer service goals and surpass team objectives.
- Maintained proper product level and inventory control.
- Oversaw employee scheduling to guide operations.
- Handled new hire training and kept employees up-to-date through frequent meetings.
- Utilized social media and brand marketing to achieve sales quota.
- Reported to the district manager regarding all store and staff issues.
- Received and effectively displayed incoming product to promote timely sales.
- Coached sales associates on product knowledge by utilizing training tools.
- Proactively identified performance gaps and implemented process improvements.
- Counted cash drawers and secured cash in the vault.
- Managed all aspects of store operations, organization, maintenance and purchasing functions.
- Engaged and interacted with customers to create a positive shopping experience.
- Uphold and communicated store policies and standards to ensure quality, safety and cleanliness.
- Assigned work to team members based on company needs, personal strengths and job knowledge.
- Instructed staff on appropriately handling difficult and complicated sales.
- Responded to customer concerns with friendly and knowledgeable service.
Cashier
Quicky Mart Express
Frankford, Philadelphia, Pennsylvania
01.2016 - 01.2016
- Stocked shelves.
- Handled cash, credit, debit cards and provided correct change in payment transactions.
- Bagged merchandise in a careful and efficient manner to minimize damage.
- Restocked and fronted checkout merchandise to increase sales.
- Welcomed and greeted customers.
- Requested forms of identification when needed for specific transactions, checked details and promptly verified purchasing ability.
- Engaged customers warmly and provided immediate and dedicated assistance.
Education
Sankofa Freedom Academy Charter School
Philadelphia, Pennsylvaniaundefined
Harding Warren G Middle School
Philadelphia, PAGED - undefined
Commonwealth Charter Academy
Philadelphia, PA01-2019
Skills
- Team leadership and coaching
- Great customer service
- Reliable
- Upselling strategies
- Active listening
- Team Player
- Persistent
- Organized
- Persuasive
- Hardworking
- Understanding Customer Need
Accomplishments
- Fostered the only environment in Philadelphia in which team members consistently delivered excellent customer service
- Received management commendations for consistently high customer service scores.
Timeline
Retention Customer Service Representative
Cable ONE
06.2025 - Current
Live Chat Agent
UBreakiFix
03.2022 - Current
Call Center Representative
WEC Energy Group
04.2021 - 01.2022
Brand Specialist
Global Response
05.2020 - 12.2020
Store Manager
Cricket Wireless LLC
01.2017 - 01.2019
Cashier
Quicky Mart Express
01.2016 - 01.2016
GED - undefined
Commonwealth Charter Academy
undefined
Harding Warren G Middle School
Sankofa Freedom Academy Charter School