Pablo Ortega
Donna,TX
Summary
Passionate Teacher provides students with exceptional learning opportunities and support of educational endeavors. Skilled implementer of diverse instruction methods for cultivating fruitful learning environment for all. Positively motivates students with individual guidance and empathetic mentorship.
Overview
11
11
years of professional experience
Work History
Retention Customer Service Representative
Spectrum
10.2024 - Current
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Increased efficiency and team productivity by promoting operational best practices.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
Yard Attendant
IAA
03.2024 - 09.2024
- Vehicle check-in by recording and filing information on vehicles being assigned to the facility.
- Detail (thoroughly clean) vehicles to improve their appearance for purposes of enhancing their value at auction.
- Recover keys, license plates, and other information or objects from vehicles at the facility and store them in the appropriate locations at the branch.
- Perform general motor mechanics.
Laborer
Ortega Construction
09.2023 - 03.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Organized materials, tools, and equipment to supply team members.
- Observed site safety rules to maximize protections for team members and equipment.
- Maintained organized and clean work areas at all times on job sites.
- Understood and followed verbal and written instructions to complete work correctly.
- Mixed and poured concrete for variety of projects.
- Helped with door and window installations.
Science Lab Teacher
PSJA ISD
08.2019 - 09.2023
- Communicated with students and parents regarding academic progress,assignments and behavior.
- Coordinated and collaborated with other faculty members during lesson plan development.
- Demonstrated positive and effective classroom management skills.
- Prepared online lectures and videos for remote learning.
- Evaluated students' academic and social growth, analyzed data and
prepared progress reports to gauge performance. - Worked with various grade levels to support student success.
Collaborated with Science Lab Teacher to meet Campus and District goals. - Kept classroom environments consistent and focused on learning by establishing and enforcing clear objectives.
- Oversaw inventory of items for snack sells and events.
Kindergarten Co-Teacher
IDEA Public Schools
08.2017 - 06.2019
- Played games with students to increase understanding of subjects.
Delivered lesson plans, implemented school curriculum and used data to create, monitor and establish personalized learning plan for each student. - Identified characteristics, needs, abilities and problems of each child through personal interaction and progress reports to optimize approaches.
- Exercised good classroom management focused on positive behavior support by clearly articulating fair and consistent expectations along with appropriate natural consequences.
- Arranged parent-teacher conferences to address student progress and collaboratively set goals for areas of improvement.
Crew Team Member
Chick Fil A
02.2014 - 01.2017
- Cleaned and maintained all areas of restaurant to promote clean image.
- Trained new team members on procedures, customer service and sales techniques.
- Stocked shelves to organize aisles in assigned department.
- Checked and restocked utensils and condiments in appropriate locations for guests.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors and dishwashing.
- Used proper techniques to prepare food and ingredients.
- Assisted with inventory store items.
Education
Bachelor of Science - Kinesiology And Minor Business Marketing
The University of Texas - Rio Grande Valley
Edinburg, TX12.2016
Skills
- Team building
- Organization and Time Management
- Training and Development
- Microsoft, Excel, and Powerpoint Software Proficiency
- Attention to Detail
- Problem-Solving
- Prevention strategies
- Self - Motivating
- Flexible and Adaptable
- Excellent Communication
- Cultural Awareness
- Dependable and Responsible
- Decision-Makin
- Instructional strategies
- Inventory management
- Injury prevention
- Coaching and mentoring
- Physical fitness
Timeline
Retention Customer Service Representative
Spectrum
10.2024 - Current
Yard Attendant
IAA
03.2024 - 09.2024
Laborer
Ortega Construction
09.2023 - 03.2024
Science Lab Teacher
PSJA ISD
08.2019 - 09.2023
Kindergarten Co-Teacher
IDEA Public Schools
08.2017 - 06.2019
Crew Team Member
Chick Fil A
02.2014 - 01.2017
Bachelor of Science - Kinesiology And Minor Business Marketing
The University of Texas - Rio Grande Valley
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