Kamilah Samuels
Accokeek,MD
Summary
Proven Retention Customer Service Representative at Comcast, adept in CRM software and excelling in conflict resolution. Boosted team productivity and customer satisfaction through innovative strategies and elite service. Skilled in upselling and problem-solving, ensuring customer loyalty and operational excellence.
Overview
7
7
years of professional experience
Work History
Retention Customer Service Representative
Comcast
07.2017 - Current
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Increased efficiency and team productivity by promoting operational best practices.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Bachelor of Science -
Morgan State University
Baltimore, MD05.2027
High School Diploma -
Albert Einstein High School
Kensington, MD05.2008
Skills
- Call center experience
- Upselling strategies
- Cross-selling techniques
- CRM software proficiency
- Problem-solving abilities
- Active Listening
- Conflict Resolution
- Elite Customer Service
- Complaint Handling
- De-Escalation Techniques
- Building rapport
Timeline
Retention Customer Service Representative
Comcast
07.2017 - Current
Bachelor of Science -
Morgan State University
High School Diploma -
Albert Einstein High School
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