Faith Mosley
Milwaukee,WI
Summary
Dynamic customer service professional with extensive call center experience within multiple roles. I've been recognized for enhancing customer experiences through effective problem resolution and empathetic listening. Skilled in upselling strategies and proficient in excellent customer service, I excel in high-pressure environments while fostering strong relationships to drive satisfaction and loyalty.
Overview
2026
2026
years of professional experience
Work History
Retention Customer Service Representative
Spectrum
- Provided knowledgeable recommendations for products and services that aligned with individual customer needs to retain as much revenue as possible.
- Inbound call taking position.
- Worked closely with other departments as needed to resolve complex customer issues efficiently.
- Increased customer retention rates by effectively addressing and resolving concerns in a timely manner.
- Ability to work fully remote and maintain high driven numbers during high stress pandemic.
Customer Servive Sales Representative
AT&T Mobility
11.2024 - 06.2025
- Fully remote independent position.
- Engaged with customers through inbound call handling.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively as far as billing and DTV service needs.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Utilized CRM software for accurate record-keeping and easy access to pertinent client information during call taking.
Sales Associate
CarMax
Milwaukee, WI
07.2024 - 11.2024
- Built relationships with customers to encourage repeat business and to ensure that I was able to offer a great experience.
- Assisted customers on their shopping journey in order to ensure that I was able to close transactions.
- Listened to customer needs and desires to identify and recommend vehicles that suited their needs. Also assisted with vehicle appraisals.
- Picked up vehicles from different locations in wisconsin.
Direct Support Professional
Homes For Independent Living
Waukesha, WI
07.2019 - 09.2019
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns.
- Assisted clients with daily living needs. Assited with oral and bathing care.
- Engaged in daily activities with customers to maintain positive relationships.
Sales Associate
Victoria's Secret & PINK
Glendale, WI
06.2019 - 09.2019
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Cashier
Arby's
Greenfield, WI
03.2016 - 07.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Shalom High School
Milwaukee, WI06.2017
Skills
- Call center experience
- Upselling strategies
- Customer service
- Team collaboration
- Problem resolution
- Relationship building
- Microsoft Excel
- De-escalation techniques
- Critical thinking
- Active listening
- Adaptability and flexibility
Timeline
Customer Servive Sales Representative
AT&T Mobility
11.2024 - 06.2025
Sales Associate
CarMax
07.2024 - 11.2024
Direct Support Professional
Homes For Independent Living
07.2019 - 09.2019
Sales Associate
Victoria's Secret & PINK
06.2019 - 09.2019
Cashier
Arby's
03.2016 - 07.2018
Retention Customer Service Representative
Spectrum
Shalom High School