Delilah Waggy
Ethridge,TN
Summary
Efficient Claims Associate known for productivity and the ability to complete tasks swiftly. Possess specialized skills in claim processing, policy interpretation, and dispute resolution. Excel at communication, problem-solving, and time management, ensuring smooth operation in fast-paced environments.
I have a strong passion for continuous learning and professional growth. Committed to acquiring new skills and expanding knowledge within the workplace. Skilled Claims Associate with relevant experience in claim processing, investigation and settlement. Strengths include keen analytical abilities, strong communication skills and thorough knowledge of insurance policies and regulations. Demonstrated ability to manage caseloads effectively, streamline processes for improved efficiency, and negotiate fair settlements that satisfy all parties involved.
Overview
19
19
years of professional experience
Work History
Claims Associate
Tennessee Farm Bureau
Columb, TE
10.2018 - Current
- Assessed claims to determine validity and appropriateness of coverage according to policy guidelines.
- Conducted research on claim issues, utilizing available resources such as databases and other documentation.
- Interacted with customers to discuss claim status and provide updates.
- Communicate with Body shops and appraisers on status of repairs.
Medical Assistant
Express Med Urgent Care
Lawrenceburg, TN
04.2018 - 11.2018
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
Server
Strikers / Southern Tre
Lawrenceburg, TN
05.2016 - 04.2018
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
Front of House Manager
Mount Pleasant Grille
Mount Pleasant, TN
06.2010 - 02.2016
- Assisted with training new staff members on proper customer service techniques.
- Coordinated special events such as large parties, birthdays, anniversaries.
- Ensured that all front-of-house operations ran smoothly and efficiently.
- Supervised the performance of waitstaff to ensure they were providing excellent service to customers.
- Maintained cash registers throughout shift and ensured accuracy of transactions.
- Worked closely with chefs to ensure timely delivery of food orders to tables.
- Monitored dining room cleanliness and tidiness at all times.
- Managed reservations system including taking reservations over phone or online booking systems.
- Provided support to servers when needed during busy periods or peak hours.
- Resolved customer complaints in a professional manner.
- Performed daily opening and closing duties such as setting up registers, counting money.
- Created marketing campaigns for catering services and monitored their effectiveness.
- Collaborated with chefs to develop menus for special events, corporate functions, weddings.
- Maintained accurate records of orders and deliveries for catering services.
- Supervised servers during catered events to ensure high standards of service were met.
- Coordinated delivery times with clients and ensured that all items ordered arrived on time.
- Developed innovative ideas for themed parties or buffets based on client needs.
- Resolved customer complaints promptly and professionally while maintaining good relations with clients.
Shift Leader
Big Johns BBQ
Lawrenceburg, TN
08.2005 - 09.2012
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Adhered to food safety standards when storing and preparing foods.
Education
Bachelor of Science - Business Management
University of Pheonixe
05-2014
Summertown High School
Summertown, TN05-2007
Skills
- Claims Processing
- Claims Investigation
- Documentation research
- Accident review
- Policy understanding
- Team Collaboration
- Decision-Making
- File Management
- Time Management
- Allocating claims
- Documentation Review
- Microsoft Office
- Insurance Claims Review
- Insurance knowledge
- Policy Interpretation
RMI 315: Introduction to Risk Management and Insurance
- Completed February 7, 2019
ETHICS 311: Ethical Decision Making in Risk and Insurance
- Completed June 30, 2020
AIC 30: Claim Handling Principles and Practices
- Completed December 10,2021
AINS 101: Increasing Your Insurance IQ
- Completed March 1,2022
AIC 39: Auto Claims Practices
- Completed June 12,2022
AIC 48: Bodily Injury Claims and Auto Coverages
- Completed September 15,2022
AIM 330: Leading in an Evolving Risk Environment
- Completed June 14,2024
Associate in Claims
- Completed September 15,2022
AIM 040: Management
- In Progress now
Timeline
Claims Associate
Tennessee Farm Bureau
10.2018 - Current
Medical Assistant
Express Med Urgent Care
04.2018 - 11.2018
Server
Strikers / Southern Tre
05.2016 - 04.2018
Front of House Manager
Mount Pleasant Grille
06.2010 - 02.2016
Shift Leader
Big Johns BBQ
08.2005 - 09.2012
Bachelor of Science - Business Management
University of Pheonixe
Summertown High School
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