Delilah Grace Vrba
North Ridgeville,OH
Summary
Dynamic professional with a proven track record at Petsmart, enhancing customer satisfaction and streamlining operations for efficiency. Excelled in problem-solving and team building, significantly contributing to revenue growth and service expansion. Demonstrates adaptability and professionalism, ensuring high-quality customer experiences and fostering repeat business through excellent service and strategic planning initiatives.
Overview
4
4
years of professional experience
Work History
Pet Hotel Lead
Petsmart
03.2022 - Current
- Handled client concerns with empathy and professionalism, resolving issues promptly to maintain high levels of satisfaction.
- Contributed ideas during staff meetings to improve overall operations and foster a positive work environment.
- Streamlined check-in and check-out procedures for increased efficiency and reduced wait times for clients.
- Collaborated with management on strategic planning initiatives to increase revenue growth, expand services offered, and improve overall customer experience.
- Developed strong relationships with clients through transparent communication and excellent service, resulting in repeat business and referrals.
- Supervised team members in performing daily cleaning tasks efficiently while adhering to strict sanitation guidelines.
Crew Member
Taco Bell
08.2020 - 03.2022
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
Associate of Arts - Psychology
Lorain County Community College
Elyria, OH05-2024
Skills
- Adaptability
- Marketing and promotion
- Problem-solving abilities
- Multitasking
- Team building
- Professionalism
- Physical Stamina
Timeline
Pet Hotel Lead
Petsmart
03.2022 - Current
Crew Member
Taco Bell
08.2020 - 03.2022
Associate of Arts - Psychology
Lorain County Community College
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