Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Delina Haidou

Delina Haidou

San Antonio,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

MVC Contract & POS Configuration Associate

Visionworks
04.2017 - Current
  • Evaluate current and future business needs to improve current systems and processes
  • Develop and maintain functional specifications for new or modified business systems
  • Monitor and Track problems and revision requests, and provide resolutions support as required
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Analyzed data to identify trends and anticipate store needs.
  • Manage end to end execution of insurance plan implementation in the Point of Sale system.
  • Execute flawless plan set up to ensure effortless transactions and maximum reimbursements
  • Provide store support for Managed Care Issues.

Customer Service Associate

Visionworks
03.2019 - 03.2020
  • Answering incoming calls to the help line regarding Vision Insurance benefits
  • Support the Point of sales location by providing information and appropriate answers to any question related to the Insurances
  • Keep Records of all Customer interaction by documenting the calls
  • Review Patient Billing inquiries with Customers and accept payment
  • Operate Office equipment such as fax machines, copiers, phone systems
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

BBA-Information Systems / BBA - Cyber Security -

UTSA
08.2022

Associate of Arts - Business Administration

Northwest Vista College
05.2016

Skills

  • Customer Service
  • Time Management
  • Attention to Detail
  • Reliable and Responsible
  • Decision-Making
  • Data Entry
  • Research abilities
  • Process Improvement
  • MS Office
  • Program Support
  • POS System Operation
  • Friendly and Helpful

Certification

Community Interpreting Certificate- Texas Department Of State Health Services - 2014

Bakery Cook Certificate- Vocational Training School - 2009


Languages

French
Native or Bilingual
Arabic
Native or Bilingual

Timeline

Customer Service Associate

Visionworks
03.2019 - 03.2020

MVC Contract & POS Configuration Associate

Visionworks
04.2017 - Current

BBA-Information Systems / BBA - Cyber Security -

UTSA

Associate of Arts - Business Administration

Northwest Vista College

Similar Profiles

CREATE PROFILE
Delina Haidou