Delisa Watts
Murfreesboro,TN
Summary
Seeking employment with a company that fosters a positive and dynamic environment, continuously enhancing skill set and staying updated with the latest technologies. Committed to contributing to the growth and success of the organization through effective implementation of new skills and innovative approaches. Eager to collaborate with like-minded professionals and make a meaningful impact in driving organizational excellence.
Overview
13
13
years of professional experience
Work History
QA Analyst
Genesco
02.2023 - 05.2024
- Collaborated with cross-functional teams to ensure seamless integration of new features and bug fixes.
- Streamlined QA processes for better efficiency, implementing standardized test cases across multiple projects.
- Identified opportunities for automation, implementing script-based tests to minimize manual effort and increase accuracy.
- Supported timely project completion through efficient prioritization and execution of test tasks.
- Boosted customer satisfaction by ensuring high-quality user experiences through rigorous usability testing.
- Enhanced product performance by conducting comprehensive regression testing on new updates.
Benefits Administrator
Conduent
10.2022 - 02.2023
- Answers calls for multiple areas in efficient and effective manner using standard greetings for opening of call, content of call and closure of call
- Ensured timely processing of life event changes, diligently updating employee records as needed.
- Assisted employees with benefits-related inquiries, ensuring prompt resolutions and increased satisfaction levels.
- Maintained strict confidentiality when handling sensitive employee information related to benefit plans and personal circumstances.
- Managed continuous enrollment processes, as well as yearly enrollment periods.
Associate Access Specialist
Vanderbilt Medical Centers
05.2019 - 06.2022
- Answers calls for multiple areas in efficient and effective manner using standard greetings for opening of call, content of call and closure of call
- Ensures accuracy in answering questions and assisting customer with requests to meet their needs
- Captures customer information and document using messaging system to clinic staff and/or providers
- Schedules appointments in electronic systems using guidelines for area/department including prioritizing patients' health problems according to their urgency, educating/advising patients and making safe, effective decisions
- Provides information to customer regarding appointment location, process steps, parking, etc
Sales Agent
Ibex Global
04.2018 - 04.2019
- Address customer service inquiries in a timely and accurate fashion
- Give accurate and appropriate information to answer to answer questions, troubleshoot issues, and resolve complaints
- Provided exceptional customer service, resulting in high levels of customer satisfaction and repeat business.
- Increased sales revenue by developing and maintaining strong client relationships.
- Exceeded monthly sales targets through proactive prospecting and lead generation.
Driver
Uber/ Lyft
05.2017 - 03.2018
- Skilled in contacting passengers by phone and arrange the pick-up time
- Talented in preparing and making the route in an efficient way
- Known for demonstrating a high level of courtesy and professionalism to passengers and coworkers
- Committed to helping passengers efficiently when loading and unloading their luggage
- Proven record of picking up passengers and listening to their concerns
Phlebotomist
Metro General Hospital
11.2017 - 12.2017
- Correctly identified patients according to medical facility’s protocol;
- Collected blood specimens utilizing evacuated tube set-up and butterfly needles from various ages of patients;
- Properly labeled tubes and sought verification of correct name on labels from patients; transferred tubes to laboratory personnel for processing;
- Restocked supplies and kept work area clean
Sales Associate
Acceptance Now
01.2017 - 07.2017
- Assisted customers with selection of items for lease;
- Worked with management team to stay current on product knowledge and any changes in company policies;
- Maintained high level of professionalism with clients while addressing issues or creating a rental agreement;
- Answered incoming customer calls regarding bills, etc
Sales Associate
Walmart Supercenter
11.2013 - 12.2016
- Provided a remarkable customer service experience while adhering to company policies with or without notice;
- Assisted customers with selection of merchandise and locating items in store;
- Maintained work area in neat and clean order
Sales Tech
Marvin's
05.2012 - 10.2014
- Ensuring that all customers receive excellent service through direct salesmanship, and prompt and courteous service
- Assisting customers with questions, needs and purchases
- Operated cash registers, managed financial transactions and balancing drawers
Certified Nurse Assistant
Good Samaritan Health & Rehab
11.2011 - 04.2012
- Welcomed customers/patients and visitors in a friendly and courteous manner;
- Provided customers/patients with desired information in a timely manner;
- Listened, calmed, and assisted patients with concerns; organized group activities;
- Performed vital signs on patients and efficiently recorded in medical chart; scheduled appointments and assured timely arrival;
- And established rapport with diverse individuals and groups
Certified Nurse Assistant
Bethany Center for Rehabilitation and Healing
03.2011 - 10.2011
- Handled confidential paperwork, administered medication
- Provided quality patient care; organized and implemented group activities; took and recorded vital signs;
- Answered phone in a courteous and professional manner; and
- Demonstrated ability to express ideas in a team environment and influence action
Education
Certificate - Phlebotomy
Tennessee College of Applied Science
Nashville, Tennessee12.2017
High School Diploma - undefined
Marshall County High School
Lewisburg, Tennessee06.2007
Skills
- Data collection, Sales
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Computer proficiency
- Conflict resolution
Timeline
QA Analyst
Genesco
02.2023 - 05.2024
Benefits Administrator
Conduent
10.2022 - 02.2023
Associate Access Specialist
Vanderbilt Medical Centers
05.2019 - 06.2022
Sales Agent
Ibex Global
04.2018 - 04.2019
Phlebotomist
Metro General Hospital
11.2017 - 12.2017
Driver
Uber/ Lyft
05.2017 - 03.2018
Sales Associate
Acceptance Now
01.2017 - 07.2017
Sales Associate
Walmart Supercenter
11.2013 - 12.2016
Sales Tech
Marvin's
05.2012 - 10.2014
Certified Nurse Assistant
Good Samaritan Health & Rehab
11.2011 - 04.2012
Certified Nurse Assistant
Bethany Center for Rehabilitation and Healing
03.2011 - 10.2011
High School Diploma - undefined
Marshall County High School
Certificate - Phlebotomy
Tennessee College of Applied Science
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