Hi, I’m
Maya Gasiorowski
Quality Assurance Analyst And Customer Service Representative
East Northport,NY
Summary
Dedicated Customer Service and Quality Assurance professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
years of professional experience
4
years of post-secondary education
2
Languages
Work History
Rapid AscentEast Northport, NY
QA Analyst
06.2021 - Current
Job overview
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.
- Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
- Collected and analyzed activity data and initiated, developed and recommended improvements to systems, processes and procedures to increase productivity and reduce cost.
StarbucksEast Northport, United States
Barista
12.2014 - 06.2021
Job overview
- Recommended products based on solid understanding of individual customer needs and preferences.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Educated coworkers and customers about new products.
- Cleaned counters, machines, utensils and seating areas daily.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Set and achieved goals for professional development and advancement.
- Maintained regular and consistent attendance and punctuality.
Steel Fitness PremierBethlehem, PA
Front Desk Attendant
08.2016 - 08.2017
Job overview
- Conducted guided tours and informed guests about programs offered.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Explained details regarding property to acclimate patrons to gym environment.
- Managed customer transactions, prepared daily deposits, updated files, processed registrations and maintained public records.
Retro Fitness GymEast Northport, NY
Front Desk Attendant
12.2012 - 12.2014
Job overview
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Protected guest valuables with main safe or in individual boxes to maximize security.
- Conducted guided tours and informed guests about programs offered.
- Maintained transaction security by verifying payment cards against identification.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Education
Lehigh UniversityBethlehem, PA
Bachelor of Science from Psychology
08.2015 - 05.2019
Skills
Data analysis
Performance testing
Complaint resolution
Money handling abilities
POS systems expert
Stocking and replenishing
Creative problem solving
Sales expertise
Interpersonal skills
Hobbies
- Experienced in powerlifting to maximize my physical potential.
- Maintaining a positive environment for my cats and dog, ensuring they reach all happiness and health goals.
- Learning coding languages (SQL, Java and JavaScript) to expand knowledge of computer science.
Timeline
QA Analyst
Rapid Ascent
06.2021 - Current
Front Desk Attendant
Steel Fitness Premier
08.2016 - 08.2017
Lehigh University
Bachelor of Science from Psychology
08.2015 - 05.2019
Barista
Starbucks
12.2014 - 06.2021
Front Desk Attendant
Retro Fitness Gym
12.2012 - 12.2014