Delita Powell
West Palm Beach,US
Summary
Dynamic professional with extensive experience at UPS Store, excelling in customer service and conflict resolution. Proven ability to document and assess client needs, ensuring satisfaction through effective problem-solving. Skilled in CPR and home health care, demonstrating both technical expertise and compassionate communication. Committed to maintaining high standards in all interactions.
Overview
10
10
years of professional experience
Work History
Customer Service Rep
UPS Store
West Palm Beach, US
06.2024 - Current
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Process AT&T payments, process Amazon returns, process mails, notarized documents and permits.
Personal Health Care Assistant - HHA
Waterford Juno Beach
Juno Beach, FL
09.2016 - 05.2024
- Help patients with daily tasks and personal care.
- Document patient information by making entries in the patient journal and notifying the supervisor of charges or unusual conditions.
Security officer
Palm Beach Gardens Hospital
PALM BEACH GARDENS, FL
09.2015 - 09.2016
- Secure the premises and personnel by patrolling the property.
- Ensure carrier compliance with company policies or procedures for product transit or delivery.
- Maintain metrics, reports, process documentation, customer service logs, or training or safety records.
- Monitor inbound and outbound operations.
Education
GED -
TLC Leadership Academy
West Palm Beach, Florida07.2015
Skills
- Home health aide
- Security officer
- CPR certification
- Expertise in care
Timeline
Customer Service Rep
UPS Store
06.2024 - Current
Personal Health Care Assistant - HHA
Waterford Juno Beach
09.2016 - 05.2024
Security officer
Palm Beach Gardens Hospital
09.2015 - 09.2016
GED -
TLC Leadership Academy
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