Deliz Ramos
Buffalo,NY
Summary
Dedicated kitchen and front desk professional with experience in food preparation and guest services. Skilled in effective communication and ensuring compliance with health standards to enhance customer satisfaction and safety. I have the ability to speak calmly to people to ensure all their needs are met. I have the ability to work with the elderly and children.
Overview
24
24
years of professional experience
Work History
Chef
Best Western Hotel
Buffalo, New York
04.2022 - Current
- Ensured compliance with health and safety regulations for food preparation.
- Maintained a clean work environment by adhering to sanitation policies and procedures in both kitchen and dining room.
- Served up to 80 to 100 people.
Front Desk Auditor
Best Western Hotel
Buffalo, NY
04.2022 - Current
- Managed guest check-ins and check-outs efficiently.
- Coordinated room assignments and ensured cleanliness standards met for arrivals.
- Responded to guest inquiries and resolved issues promptly to enhance satisfaction.
- Monitored security protocols to ensure guest safety throughout the hotel premises.
- Greeted customers and visitors in a professional and friendly manner.
- Updated reservation records when necessary; canceling or rebooking rooms as required due to changes in occupancy levels or guest requests.
- Answered phone inquiries from potential guests regarding availability of rooms and services offered by the hotel.
Sanitation Worker
Nu-tech Environmental Control
Buffalo, NY
07.2020 - 04.2022
- Maintained cleanliness and sanitation of facilities.
- Complied with safety protocols to ensure a hazard-free work environment.
- Cleaned and sanitized equipment, walls, ceilings and other surfaces.
- Handled cleaning and sanitation chemicals by following safety precautions.
Home Care Aide
Amazing Home Care
Buffalo, NY
02.2020 - 04.2022
- Provided personal care services to clients in their homes.
- Assisted clients with daily living activities and mobility support.
- Maintained cleanliness and organization of client living spaces.
- Communicated effectively with clients and their families about care needs.
- Documented client observations and reported changes to healthcare professionals.
- Developed trust-based relationships with patients through compassionate communication techniques.
- Transported clients to doctor appointments or other errands as needed.
- Assisted clients with activities of daily living like meal preparation and feeding.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Cared for sister in law until she passed from kidney failure.
Home Health Aide
Family Members
Amherst, NY
02.2012 - 04.2018
- Provided personal care and assistance with daily living activities.
- Assisted with medication reminders and adherence to prescribed schedules.
- Maintained a safe and clean environment for clients at home.
- Cared for patient by assisting with personal hygiene tasks and completing basic household chores.
- Patient was my grandmother who I had the pleasure of taking care of until her passing of Dementia.
Daycare Assistant
Munchkinland Day Care Center
Buffalo, NY
10.2001 - 04.2011
- Monitored children in independent play.
- Introduced games that improved motor skills.
- Maintained cleanliness and organization of play areas and classrooms.
- Helped with mealtime preparation and cleanup including serving food, setting tables, washing dishes.
- Assisted with lunchtime and diaper changing, nap time ages 6 months to 12 years old.
Education
GED -
Adult Learning Center
Buffalo NY03-2015
Skills
- Food preparation
- Menu planning
- Kitchen management
- Health compliance
- Sanitation practices
- Customer service
- Time management
- Effective communication
- Reliable and dependable
- First aid and safety
- Adaptable and flexible
- Speak spanish
Languages
Spanish
Professional
Timeline
Chef
Best Western Hotel
04.2022 - Current
Front Desk Auditor
Best Western Hotel
04.2022 - Current
Sanitation Worker
Nu-tech Environmental Control
07.2020 - 04.2022
Home Care Aide
Amazing Home Care
02.2020 - 04.2022
Home Health Aide
Family Members
02.2012 - 04.2018
Daycare Assistant
Munchkinland Day Care Center
10.2001 - 04.2011
GED -
Adult Learning Center