Dell Silva
Malden,MA
Summary
Dynamic Senior Director of Operations with expertise in Leadership Training, Operations Oversight, and Assignment Delegation. Proven ability to enhance operational effectiveness while fostering strong client relationships within the Janitorial, Lifesciences and Commercial Construction sectors.
Overview
21
21
years of professional experience
Work History
Senior Director of Operations
BRS Building Services Inc.
Malden, Massachusetts
08.2024 - Current
- To oversee daily operations to ensure efficiency and service quality.
- To facilitate training programs to enhance staff skills and performance.
- To coordinate resource allocation for optimal operational effectiveness.
- To identify potential risk factors associated with specific projects or initiatives and developed mitigation strategies accordingly.
- To develop and maintain client relationships to grow business and improve account retention.
- To delegate work to staff, setting priorities and goals.
- To direct or coordinate financial or budget activities to fund operations and maximize investments.
Senior Director of Operations for Lifesciences
American Cleaning Co. Inc.
Brighton, MA
01.2023 - 07.2024
- To collaborate with Management team, the creation, development and execution of cleaning operations within the Lifesciences industry, focusing in GMP/GLP and Controlled Environment accounts, including hiring, training of team members and to form and to sustain strategic relationships with clients.
- To review site and department performance to improve quality of services and comply with GMP/GLP regulatory requirements.
- To set goals and expectations for direct reports using performance review process, holding staff accountable.
- To use excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- To recognize employees for demonstrating excellent service resulting in increased company morale.
- To establish operational guidelines and identified opportunities for improvement.
- To enhance customer service and satisfaction through policy and procedural changes.
- To oversee personnel by commending or initiating promotions, transfers and disciplinary measures.
- To organize and oversee work schedules of departmental managers.
Director of Operations
BRS Building Services Inc.
Malden, MA
01.2021 - 01.2023
- Worked with management team to develop operational goals aligned with business strategy.
- Contributed to organizational strategic direction to improve products and services.
- Organized and oversaw work schedules of departmental managers.
- Communicated clear and consistent messages regarding departmental goals to produce desired results.
- Developed and maintained client relationships to grow business and improve account retention.
- Established operational guidelines and identified opportunities for improvement.
- Enhanced customer service and satisfaction through policy and procedural changes.
- Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
- Reviewed site and department performance to improve quality of services and comply with regulatory requirements.
- Delegated work to staff, setting priorities and goals.
- Formed and sustained strategic relationships with clients.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Recognized employees for demonstrating excellent service resulting in increased company morale.
District Manager of Operations
Janitronics Building Services
Waltham, MA
05.2017 - 01.2021
- Educated employees on corporate policy and GMP procedures and assisted Compliance team to facilitate improved operations outcomes.
- Verified adherence to OSHA and internal safety standards to minimize risks and enhance workplace safety.
- Recruited and trained new employees to enable adherence to common standards and GMP procedures.
- Controlled expenses, eliminated waste, reduced overhead costs and developed operating budgets.
- Supported 5 Area Managers with turnaround management processes, increasing organization and efficiency to enhance profitability.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to Area Managers, setting priorities and goals.
- Formed and sustained strategic relationships with clients.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Visited approximately 5 Areas weekly to ensure each location as fully functional and operating effectively.
- Recruited and assisted with training requirements for new employees to enable adherence to common standards and procedures.
- Educated employees on corporate policy and procedure compliance to facilitate improved operations outcomes.
- Monitored GMP inventory levels and placed new orders for merchandise to keep supply well-stocked on Company's warehouse.
- Coordinated with Area managers work schedules and assigned team members to specific projects.
Account Manager- BIOGEN
Janitronics Building Services
Cambridge, MA
01.2005 - 01.2017
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Supported CAPA investigations and prepared related paperwork.
- Controlled departmental facilities use and approved requests for repairs or improvements including GMP cleaning operations within MFG areas.
- Created corrective actions based on adverse CAPA findings.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Oversaw financial management, budget management, accounting and payroll activities.
- Contributed to proposal and contract development, negotiations and meetings.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Built strong operational teams to meet process and production demands.
- Managed scheduling, training and inventory control.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Collaborated with team leaders on quality audits.
- Responded to information requests from superiors, providing specific documentation.
- Assisted in creation of SOPs to document workplace procedures and optimize productivity through standardization.
- Built and maintained productive relationships with customers and internal partners.
- Motivated and worked with onboarding team members to successfully integrate new employees into organization.
- Listened to customer needs to identify and recommend best products and services.
- Negotiated contracts and closed agreements to maximize profits.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- De-escalated customer interactions by providing alternative tactics to solving problems and satisfying customer needs.
Education
Certicate - OSHA 30 Construction Safety And Health
United Safety Net
Woburn, MA11-2025
Professional Certification - Current Good Mfg. Practice (cGMP)
Biopharma Institute
Paramus, NJ05-2023
Certificate - Cleanrooms And Controlled Environments
Western Nevada College
Carson City, NV08-2012
Associate of Science - Computer Networking
ETEIT
Brazil12-1990
Skills
- Leadership Training
- Operations Oversight
- Assignment Delegation
- Decision Making
- Business Leadership
- Management Team Building
- Finance and Accounting Oversight
- Originality and Creativity
Languages
English
Native/ Bilingual
Portuguese
Native/ Bilingual
Spanish
Full Professional
Timeline
Senior Director of Operations
BRS Building Services Inc.
08.2024 - Current
Senior Director of Operations for Lifesciences
American Cleaning Co. Inc.
01.2023 - 07.2024
Director of Operations
BRS Building Services Inc.
01.2021 - 01.2023
District Manager of Operations
Janitronics Building Services
05.2017 - 01.2021
Account Manager- BIOGEN
Janitronics Building Services
01.2005 - 01.2017
Certificate - Cleanrooms And Controlled Environments
Western Nevada College
Associate of Science - Computer Networking
ETEIT
Certicate - OSHA 30 Construction Safety And Health
United Safety Net
Professional Certification - Current Good Mfg. Practice (cGMP)
Biopharma Institute