George Steinhagen
Senior Director of Operations
Mechanicsburg,PA
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in [Area of expertise].
Overview
17
17
years of professional experience
Work History
Senior Director of Operations
Jones Lang Lasalle
05.2012 - Current
- Oversees preventive maintenance of leasehold properties and delegates repair work to maintenance staff and contractors
- Led all aspects of HVAC installations and major repairs at T-Mobile, Xerox, AT&T and Brown Shoe
- Manages multiple time-sensitive work orders and accurately documents all completed jobs to ensure proper billing
- Maintains professional customer relationships, communicating complex information to update customer on project status
- Responsible for developing bid specifications, providing quotes and evaluating bids from contractors
- Performs maintenance, troubleshooting and repairs on roof top package units, split systems and Liebert systems
- On call 24 hours a day to handle emergency situations.
- Managed cross-functional teams for maximum efficiency and collaboration.
- Developed and executed operational plans to achieve organizational goals.
- Implemented process improvements, resulting in increased efficiency and cost savings.
- Collaborated with senior leaders to develop long-term strategic plans for the organization''s success.
- Increased employee engagement by promoting a positive work environment that valued communication, teamwork, and recognition of achievements.
- Facilitated staff training programs to ensure employees were knowledgeable about the latest industry trends, best practices, and tools required for their roles.
- Created an environment of continuous learning by encouraging team members to pursue professional development opportunities.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Monitored budget and utilized operational resources.
- Monitored and coordinated workflows to optimize resources.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Improved overall productivity by identifying areas for improvement and implementing necessary changes.
- Streamlined operations by implementing efficient processes and workflow strategies.
- Ensured compliance with industry regulations and company policies through rigorous audits and evaluations.
HVAC-R Service Technician
Nextech North East Mechanical Services
05.2010 - 05.2012
- Managed all scheduled maintenance, repairs and related issues involved with HVAC
- In-depth knowledge of the maintenance and repair of HVAC-R systems
- Possess in-depth knowledge of schematics, wire diagram and interpretation of technical drawings
- Maintained professional customer relationships, communicating complex information to update customer on project status.
HVAC-R Service Technician
Trade Winds Mechanical Services
04.2009 - 05.2010
- Accountable for maintenance and repair of all equipment associated with HVAC-R systems
- Knowledgeable and efficient with Energy Management Service controls including Novar, FBOC, and Carrier
- Install, repair and maintain rooftop units, split systems, controls and other mechanical equipment
- Accountable for quoting parts associated with HVAC and refrigeration.
Refrigeration Service Technician
Triangle Refrigeration
11.2008 - 04.2009
- Responsible for maintenance and repair of all equipment associated with refrigeration and food services
- Knowledge with single phase, 3 phase and low voltage circuits; including 24v, 110/120v, 208/230v, 460/480v
- Familiar with Energy Management Service Controls.
Refrigeration Service Technician
Hussman
03.2007 - 10.2008
- Responsible for maintenance and repair of all equipment associated with refrigeration, heating and air conditioning
- Install, repair, test and troubleshoot rooftop units, split systems, controls and other mechanical equipment.
Education
Certification in HVAC-R -
Delaware County Community College
Media, PA05.2005
Interior Electrician -
U.S. Army National Guard
New Castle, DE01.1996
Skills
- Decision Making
- Cross-functional Coordination
- Logistics Management
- Budget Management
- Team Leadership
- Problem Solving
- Time Management
- Leadership Training
Qualification Summary
Expertise includes troubleshooting, repairing and servicing heating, air conditioning and refrigeration equipment and all related components. Performs preventive maintenance; test electrical circuits and components.
Knowledgeable in estimating, reading blueprints, and installing heating, air conditioning and refrigerant systems as well as electrical/mechanical controls.
Outstanding with communicating, both orally and written, to vendors, team members and customers to deliver excellent service, provide work order updates, answering questions, and preparing written reports.
Continuously maintains compliance with all safety rules, policies and procedures.
Highly skilled in organizing resources and establishing priorities.
Excellent ability to analyze and interpret the needs of customers and offer appropriate solutions.
Excellent ability to develop and maintain recordkeeping systems and procedures.
Mountain Biking
Some of my other interests and activities include, mountain biking, camping, assisting with his daughter’s sports and playing guitar.
I am an active member of SAMBA (Susquehanna Mountain Biking Association) a nonprofit organization and a volunteer for Central Pennsylvania Food Bank.
Timeline
Senior Director of Operations
Jones Lang Lasalle
05.2012 - Current
HVAC-R Service Technician
Nextech North East Mechanical Services
05.2010 - 05.2012
HVAC-R Service Technician
Trade Winds Mechanical Services
04.2009 - 05.2010
Refrigeration Service Technician
Triangle Refrigeration
11.2008 - 04.2009
Refrigeration Service Technician
Hussman
03.2007 - 10.2008
Certification in HVAC-R -
Delaware County Community College
Interior Electrician -
U.S. Army National Guard
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