- Mountain Biking
- Camping
- Assisting with my daughter's sports
- Playing guitar
GEORGE STEINHAGEN
Director of Operations
Mechanicsburg,PA
Work Preference
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel, and developing tactical plans to meet strategic goals. Proven leader with significant background in Commercial Building Maintenance. Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel, and developing tactical plans to meet strategic goals. Proven leader with significant background in Commercial Building Maintenance.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Director of Operations
Jones Lang Lasalle
New England, Mid-Atlantic
03.2012 - Current
- Oversees preventive maintenance of leasehold properties and delegates repair work to maintenance staff and contractors.
- Manages multiple time-sensitive work orders and accurately documents all completed jobs to ensure proper billing.
- Maintains professional customer relationships, communicating complex information to update customer on project status.
- Responsible for developing bid specifications, providing quotes, and evaluating bids from contractors.
- A profile of up to 650 retail properties with 5.3m square feet.
- Writing process and procedures for Mobile Engineering Services.
- Managed cross-functional teams for maximum efficiency and collaboration.
- Developed and executed operational plans to achieve organizational goals.
- Implemented process improvements, resulting in increased efficiency and cost savings.
- Collaborated with senior leaders to develop long-term strategic plans for the organization's success.
- Increased employee engagement by promoting a positive work environment that valued communication, teamwork, and recognition of achievements.
- Facilitated staff training programs to ensure employees were knowledgeable about the latest industry trends, best practices, and tools required for their roles.
- Created an environment of continuous learning by encouraging team members to pursue professional development opportunities.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Monitored budget and utilized operational resources.
- Monitored and coordinated workflows to optimize resources.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Improved overall productivity by identifying areas for improvement and implementing necessary changes.
- Streamlined operations by implementing efficient processes and workflow strategies.
- Ensured compliance with industry regulations and company policies through rigorous audits and evaluations.
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
HVAC-R Service Manager
Nextech Northeast Mechanical Services
05.2010 - 05.2012
- Assist with Project Managers and Facility Managers on all facility projects.
- Possess in-depth knowledge of schematics, wire diagram and interpretation of technical drawings.
- Maintained professional customer relationships, communicating complex information to update customer on project status.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
HVAC-R Service Technician
Trade Winds Mechanical Services
04.2009 - 05.2010
- Accountable for maintenance and repair of all equipment associated with HVAC-R systems.
- Knowledgeable and efficient with Energy Management Service controls including Novar, FBOC, and Carrier.
- Install, repair, and maintain rooftop units, split systems, controls, and other mechanical equipment.
- Accountable for quoting parts associated with HVAC and refrigeration.
Refrigeration Service Technician
Triangle Refrigeration
11.2008 - 04.2009
- Responsible for maintenance and repair of all equipment associated with refrigeration and food services.
- Knowledge with single phase, 3 phase and low voltage circuits, including 24v, 110/120v, 208/230v, 460/480v.
- Familiar with Energy Management Service Controls.
Refrigeration Service Technician
Hussmann
03.2007 - 10.2008
- Responsible for maintenance and repair of all equipment associated with refrigeration, heating, and air conditioning.
- Install, repair, test and troubleshoot rooftop units, split systems, controls, and other mechanical equipment.
Education
Certification - HVAC-R
Delaware County Community College
05.2005
Interior Electrician - undefined
U.S. Army National Guard
01.1996
Skills
- Decision Making
- Cross-functional Coordination
- Logistics Management
- Budget Management
- Team Leadership
- Problem Solving
- Time Management
- Leadership Training
- Organizational Skills
- Customer Service
- Risk Management
- Inventory Control
- Operations Oversight
- Strategic Planning and Execution
- Performance Improvement
- Customer Service Management
- KPI Tracking
- Schedule Management
- Customer Retention
- Department Oversight
- Client Account Management
- Operations Management
- Staff Management
- Employee Scheduling
- Hiring and Onboarding
- Relationship Building
- Employee Reviews
- Business Leadership
- Training Management
- Effective Leader
- Organizational Structuring
- Performance Evaluations
- Goal Setting
- Management Team Building
Certification
- Certified - Advance, Graphics and Small Systems Controls, Emerson, 2016-04-01
- Certified Safe Start Trainer, Safe Start, 2015-02-01
Affiliations
SAMBA (Susquehanna Mountain Biking Association)
Interests
Accomplishments
- Led operations for a 650‑site, 5.3M+ sq. ft. commercial portfolio, ensuring consistent service delivery, regulatory compliance, and alignment with client SLAs across multiple regions.
- Designed and implemented standardized Mobile Engineering Services processes, improving operational consistency, visibility, and scalability across a geographically dispersed workforce.
- Drove continuous improvement initiatives that optimized preventive maintenance, vendor performance, and resource allocation, reducing downtime and improving cost control without compromising service quality.
- Built and developed high‑performing operations teams through structured training, KPI management, and leadership development, increasing engagement, accountability, and overall operational effectiveness.
Quote
“Vision sets the direction, but disciplined execution is what turns intent into results.”
George Steinhagen
Timeline
Senior Director of Operations
Jones Lang Lasalle
03.2012 - Current
HVAC-R Service Manager
Nextech Northeast Mechanical Services
05.2010 - 05.2012
HVAC-R Service Technician
Trade Winds Mechanical Services
04.2009 - 05.2010
Refrigeration Service Technician
Triangle Refrigeration
11.2008 - 04.2009
Refrigeration Service Technician
Hussmann
03.2007 - 10.2008
Certification - HVAC-R
Delaware County Community College
Interior Electrician - undefined
U.S. Army National Guard